Retail Supplies by WR Display & Packaging

It's always been a pleasure ordering from WR Display. The customer services excellent, there are local shipping options, and the online chat has been super helpful when I couldn't decide what to order. The staff are very pleasant on the phone and it's great to support local!

Have been going there for years.. mostly for plastic bags for the business, and other items at Christmas time.. have always had very good customer service. Only complaint I have is that they say they have a system that keeps the credit card on file, and it has been changed or updated on 3 occasions, so I've had to call and set it up 3 times. We have an employee pick up the orders for the store and they dont have the credit card. Otherwise it's been a pleasure to shop there

We have had multiple wonderful experiences here now. The team knew their stuff and have been quick and friendly in helping us out each time.

Customer service is terrible. Never helpful. I was calling to repeat an order, when asked if I would like the order shipped or picked up I asked what we did last time. The lady replied w/ I don't know it would be on your invoice. I said you don't have the invoice there? She said that would involve her switching screens.... This isn't the first time ive had bad service w this company and i'm sure if I continue using them it wont be the last. After posting my review, Mike (one of the managers) had reached out to me and apologized for the behaviour of his staff. On top of that he waved the delivery fee for our shipment and it came much quicker than what was originally estimated. I appreciate the effort that was made by WR and will give their company another try. =)

Bought some height extensions for a “Z-rack” and when I received them they were too thick to put in so I had to return them. Loosing $30 in shipping fees in total. There was no mention that they were “their” Z-rack extensions and that Z-racks came in different thicknesses. So I ended up buying from Cleaners Supply and paying half the price with free shipping. Will not shop locally here again. I did contact them regarding shipping but they didn’t want to cover the costs after I had mentioned there was nothing to state on their website it was for “their” z-racks only.