Bigelow Fowler Clinic South - Lethbridge, Alberta

Laura H.

Unbelievable service! This was my first visit to the clinic and I was absolutely blown away at how kind everyone at the clinic was. The receptionist was polite and professional as she checked me in and the nurse was friendly and even helped entertain my son. My doctor was thorough and didn’t just rush me through even though I was the last patient of the night for the walk in clinic. The clinic was also exceptionally clean. I would suggest if you do need to see a doctor for the walk in clinic to come as soon as it opens. It filled up fast.

Jennifer R.

My family doctor is absolutely amazing. Unfortunately she moved to this clinic and I cringe anytime I have to book an appointment. The previous clinic she was at was fantastic, welcoming and had very friendly staff at the front. They even allowed you to schedule a few extra minutes for your appointment, whereas Bigelow does not allow this.
The ladies at the front at Bigelow are extremely rude and if you dare speak up to them, they become quite aggravated with you. I recently had knee surgery (two weeks ago) and required stronger muscle relaxants. I contacted the clinic over two separate days asking to book a PHONE appointment. My family doc's earliest phone appointment was in October! I said that's not going to work, that I was two weeks post op and required something sooner. They basically just told me "tough luck" and to go to a walk-in. I literally cannot leave the house right now... I just had major knee surgery.
It's absolutely ridiculous that they don't offer same day appointments or alternative options if the doctor's are booked up. You can't even get through to the doctor's nurse to speak with them as you're told you must book an appointment. I am not going to the emergency room or a walk-in clinic for a stronger muscle relaxant. I even tried Telus Babylon but they were unable to prescribe anything for more than 7 days.

Tammy T.

Moved to Alberta in 2013. Had issues finding a doctor in multiple clinics. But at this clinic they were kind to me and I got a physician. You do not know what bad customer service is until you have dealt with Quebec's medical service and staff. You complain about wait times. How about 3 to 5 months just to see your doctor. When you wait 2 hours in the waiting room and you have an appointment. Top it off the receptionists forget to tell your doctor you are there for your appointment or better yet, rude remarks to the other colleagues about you.
Now if you feel you are not well served here from awesome, friendly, smiling, and caring staff at Bigelow Fowler South, then I think you should go to Quebec for 6 months and then see how good customer service is here, compared to there!

Lance L. U.

Like other reviewers the front staff are not only rude but I showed up for an appointment and there was a miscommunication in the time. Of course it was 100% all my fault. Then when I have talked to 3 other people they have all had the same experience.

This is nothing against the Medical Staff there. I followed my doctor of 14-15 years to this location. After this experience, it’s time to look for someone new.

Liana

Had an appointment today and had the absolute worst customer service, they are usually pretty rude, but today it was the worst I had ever seen. Simply asked to make a follow up appointment at reception, yet received eye rolls and attitude. I am super friendly and polite every time, I don’t understand why they are so unfriendly and foul. It is your job to be a receptionist, if you don’t like it why are you working there? Get a new job or retire!

Bill B.

First off to all the people that have written in here and complained about the reception staff... grow up. So many people want others to make them feel special and pamper them... ridiculous. I have been going to that clinic for a few years now and I show up prepared, ready for my appointment, and educated on who I'm seeing and what the parameters are and those lovely ladies at the front are amazing. They are well beyond equipped to handle their day to day. I approach them as an adult, cognisant and responsible for my own stuff. They don't need to figure out your life... you do. I just wanted lift up those ladies who deal with people all day and say they are doing a great job. I'm going to keep showing up so keep being you!

SR

"Share details about your own experience at this place." Well, that's just it: my initial reaction is that I'll never go back, but I never really got anything done.

If your elevator is broken and has been for quite some time, a website note would be appreciated. Some of us are disabled and can't exactly walk down stairs - not without hurting ourselves anyway. I sincerely apologize if I came off as rude from panicking; I'm a healthcare worker too and I try to be respectful, but would I have been told to roll down the stairs if I had been in my wheelchair? And with lab appointments having to be booked so far in advance, it's not something I could have predicted, especially as this was my first time trying to get blood work done in Lethbridge.

I'm sure the people are nice, but I didn't get that experience. Overall, I'm not really impressed, but it seems to fit the rest of Lethbridge as far as inaccessibility goes. This city is horrible for it.

B E.

In the two years I have been going to this clinic I have yet to have a positive interaction with calling reception. I am at the point now where I am writing a review as this is completely unacceptable. Reception is incredibly ignorant to callers with little to no patience making it very anxiety provoking every time you have to call in again for something, knowing you are going to have to deal with very short tempered, unempathetic listeners. This needs to change.