The Black Dirt Company - Spruce Grove, Alberta

Vladyslav Polupan

Update #2 to response to Mr. Darren response:

1. If 2 weeks is too quick for you - sorry about that but it is what it is.

2. Your gift card was first that you proposed, so it wasn’t something we came to. And yes, we are not happy to do any business with you in the future, so your $50 gift card after you killed more than $10 000 project looks ridiculous. Even though I’ve chatted politely with you all the time and wasn’t pushing your company hard.

3. Not easy going? Don’t think so, from my side was proposed to find easy solution and even proposed a cheap decision. Don’t remember a time when I didn’t responded to you, and all chats from my side was more than reasonable. Did we requested something above? No. I proposed a cheap solution - you told me “you don’t need it, I’ll call you back” - still calling since…

4. You can’t see a pile? Yes, I told it to you the first day we chat with you, but you was going to visit us ( haven’t seen you yet). At the same time, as I told you, we are not applying sod till spring, so you have ( and had already ) a plenty of time to come and see it if you need it.

5. If that what you see on pictures and that I’ve seen by myself and new growing plants from your screened top soil is “no roots” - than I’m sorry, hard to imagine what you would consider as roots than?

From our side we did all not to have any roots at our yard: dug out all till the clay, applied a roots board at the bottom, applied compost and that was a final layer, so we did our best and chose a big company that will not deliver a garbage from a field, but looks like we missed with our choice.

At that current case your service for our money was and is worthless:
- delivered product doesn’t meet the order
- delivered product doesn’t meet what you mentioned.
- there is no responsibility from your side ( as a company ) at all.

All listed below is a clear picture of scene with a pictures and evidence. And you had had enough time to wrap that up. You decided to hide yourself behind the screens, having all tools in your hands.

It is what it is. It’s your choice.

Update:
So 2 weeks later:
1. Company contacted me by themselves.
2. The best they proposed - $50 credit for a future purchase from them, after declining - was trying to present that they are deep investing and did their best to convince me that all roots I’ve seen i haven’t seen. Gentlemen via text messages promised to call back and wrap the question, at the end of the day - didn’t call back and forgot the issue.
3. The “funniest” part - I can already see plant sprouts from that great “screened top soil” even though it a late fall and it’s cold ( so plants are not active)

Summarizing:
All could do a mistake, but good company/person will fix it and own responsibility, but that’s not about that company:
1. Product delivered is not what you ordered.
2. Responsibility - zero.

Original review:

Ordered screened top soil, confirmed with a supplier that it will have no roots, soil is screened, and that’s what I received…

Full stack of roots, flowers and etc. it wasn’t a screened top soil, it just a soil directly from some field.

Spend so many time to clean out my yard from the old soil, roots and all of that, applied all preventive measurements to receive a garbage at the final stage…

Jillian Verbicky

Everyone I talked to and called for firewood at this company are incredibly down to earth and friendly people. Excellent customer service and wonderful products! Laura is especially nice and the gentlemen who helped load up the firewood for me are amazing people. 10/10 company and workers. The wasps and economy may be a problem this year, but the service and quality you get from Black Dirt won’t be a problem at all! and for a great price. ? thank you Black Dirt Company!

Jan Frohlich

Ordered black dirt for my new raised garden bed. The calculator was excellent and I got the perfect amount of dirt. Delivered to the right spot on my driveway and I’m all ready to go for next year!

Owen Tiernan

Exceptional customer experience. I searched multiple big box stores looking for play sand and was continually met with overpriced and very low quality sand. The playground sand here is the exact kind your looking for. Soft, filtered, capable of making sand castles with. Even better I was in and out with my order quicker than a fast food drive-thru. Seriously, I am so impressed. The staff and service are friendly, informative, and highly efficient. On top of that, they beat out big box stores on not only quality but pricing too. The fact you can do small orders in 5 gallon pails is just excellent. Highly recommend dealing with this business.

Jane Kozak

We are new to the area and bought a new construction home which we are in the process of landscaping. We are experienced DIY landscapers and have been incredibly impressed with The Black Dirt Company. They have a great selection of high quality materials for every project on your list and they are so friendly and helpful. Good prices, too. Check them out!

D S

Placing an order was easy and the customer service staff were informative and well versed. Neil delivered my order and I have to say, I’m extremely pleased and my expectations have been exceeded by his willingness to help get the order placed and delivered in the most convenient place for my needs. Thanks Neil, you really made my day!!

Beth Freeman

You can't beat The Black Dirt Company! Their prices and service is off the charts. Their product is great, no weeds, and the driver who delivered for us was very polite and put the dirt right where we asked. He chatted for a few moments to make the transaction a more personal touch. Kudos to your team!

Lana Bilokon

I found a place where the price for ŕocks I was interested in was lower, but Black Durt Company offered the price match, so it was a very deal for me. The rocks came very clean and the delivery was prompt.