Water Mart - Nepean, Ontario

haihong W.

This place is the BEST store ever.

The water tastes phenomena! I really appreciate drinking pure, clean, healthy water. I can really taste the difference between the Reverse Osmosis water I get at the Water Mart store vs.the water from my kitchen sink.

The guys in the store are very INFORMATIVE and very HELPFUL! They are always a pleasure to deal with. BEST OF THE BEST water guys. Thank you all!

mark2k09

Excellent service for more than 10 years. Thank you Ron, Peter and Daniel. I’m one of the first customers of this location.

Benjamin T.

Go somewhere else. Their customer service is terrible. Returned a truck, the guy picked a roll of tape up and sunglasses and exclaimed the truck was dirty and late. We brought it by the time the contract stated, but they had another customer who wanted the truck. Instead of telling the customer the truck is not available until 10am, they claimed it would be there by 8:30… an hour and a half before drop off time. They said they sent an email last night about an earlier drop off, but of course we didn't get an email. We've been getting uhaul emails, so I know it's not just a case of the wrong email being given. They said they sent us a text, we showed them the text, which said 10am- our drop off time. The guy at the desk was very condescending, rude, and doesn't belong in retail. Understandably, we were pretty angry and fed up with the string of lies and disrespect this guy had for us. If you want any semblence of respect, go somewhere else. Look at all the one star reviews and decide if this place is worth your time and sanity. To top things off, the guy(Brady-probably gave us a fake name) told us to leave, physically escorted my father out. Terrible, inexcusable, almost criminal behavior that doesn't belong in my city.

William S.

Terrible customer service, I do not recommend. The last time I had placed an order the driver came on the wrong day, and left my bottles outside my apartment door when I was not home. This was most disappointing because I had bottles to return and no where to store all these bottles. Yesterday I put an order in, and was told the driver would come today but I was told they could not confirm a time or time of day. I waited since first thing this morning and it was now 3pm, so I called to see if the driver was still coming. They told me on the phone that he will either be coming today or tomorrow, I said if he’s not here today to go ahead and cancel the order! Finally a delivery person came just a few minutes ago, but when he got off the elevator told me that he forgot his mask for covid. So he dropped them off but was not wearing a mask. I’m disappointed.

Fatima C.

This place is the best for customer service and fresh water! I absolutely love love love it! Anytime i go to fill my water bottles for the house i usually always have my small daughter with me, and refuse to leave her in the car unattended and its such a hasel to bring her in and fill the bottles etc. They gentlemen that work there are beyond helpful. They always clean, fill and put the bottles of water in my car for me so my im not in a predicament with leaving my daughter in the car or bringing her in. My family loves the water to, will not drink anything else!

Laura A.

U-Haul service is awful and completely unhelpful. Placed my reservation weeks in advance and was specifically told I could return the truck the next day before noon. When I get there to pick up the truck, first they told me they didn't have my reservation and then found it and told me I had to have it back before 8AM, which meant changing my entire move schedule. No explanation whatsoever for that. During the move, I used 3 blankets that got dirty and wet and placed them not quite folded perfectly onto the folded ones... for which they charged me $30, the equivalent to the actual truck rental. When I called back I was told "My dear, UHaul doesn't pay its employees to go into the truck and fold blankets". Which is a bald-faced lie since the blankets have to be folded very accurately to fit back in the truck bag, not to mention they need to be cleaned. Then I was told "It's not our policy, my dear, it's UHaul's policy". But they sure as hell profit off of it, don't they? Then my cc charge was $60 higher than the invoice they provided me so I contacted them and was told I needed to call UHaul directly and gave me the website after some fumbling... when I asked for the actual contact number, I was told I'd have to find it myself on the website. Completely and utterly useless and terrible customer service. I have to rent a truck several more times this year but never again with these people, I'd rather pay anyone else more to have a pleasant customer experience.

nick N.

They gave me $25 “Dumb @$$” discount!

I give Water Mart 5 star rating not because of their exceptional customer service, but because of their entertainment value. They are world class jokers and I believe that more people should go see them. If you go in with low expectations, they might give you what you are after. It might take a few visits, but the entertainment will be priceless. Besides do you know another place that gives a “dumb @$$” discount?

Last June I went to Water Mart to get replacement filters for my reverse osmosis system and I presented the owners manual. When I finally got around to installing the filters in mid October, I found out that I was given the wrong ones.

I went back on a Saturday to exchange them. The guy behind the counter informed me that he could not do anything for me and that I would have to talk to his boss, because one filter was opened and too much time had passed anyway. I asked if he could call his boss, but he said “Not on the weekend, he will have my head”. He said that he would leave a note and that I should come back on Monday and talk to his boss directly.

On Monday I went back at lunch. I took the new filters and the original ones. To my surprise, his boss was not in, but the guy behind the counter turned out to be his brother. His brother also informed me that he cannot do anything without the approval of his boss and also refused to call him. There was no mention of the note his brother promised to leave last Saturday. “Come back at 6pm. My boss will be here then.” he said. “Leave your name and phone number. I will make a note for my boss and when he gets in between 5:30 and 6:00 will give you a call”.

I left the new and original filters, so his boss can make a decision while I wasn’t there. I offered to leave the receipt too, but he said “No, keep it, because if I loose it, I don’t want it to be on me”.

I did not get a call between 5:30 and 6pm that night. So I drove to Water Mart. I got there at 5:50pm. (They close at 6pm). The lights were off. To my surprise, his boss was not in, but the guy behind the counter turned out to be the same brother that I saw at lunch time. His boss had come and gone without giving me a call. He informed me that his boss would do a refund, “but he cannot do anything without the receipt”. A copy of the same receipt, that I had offered him earlier in the day, was made. “This is on a credit card, so my boss can do it over the phone. He will call you at 8:30am tomorrow and he will give you a refund”. “Great”, I said.

“Can I get new filters for my system, then?” To my surprise he said: “Sorry, we are closed! My computer is backing up and I can’t do anything for you! I can’t even look up the filters you need!”. “But it is not even 6pm yet and you have my old filters, so you don’t have to look them up” I protested. “Sorry, my boss threw them in the garbage, because they were garbage and there is nothing I can do for you now”. He produced an empty garbage can from the back room as evidence. “You are not making my life easy, are you?” I said before I left.

On the following day, 8:30am. came and went, but I never got the call to get my refund. For some reason, this time I was not surprised. I went there at 5:40pm. hoping that they had not closed early again. The two brothers were in the back room in my view talking. “... and I told him that I cannot give him a refund for the opened one” said the older brother while handling the one of the filters I had returned. “He is a dumb @$$” said the younger, moments before they both noticed my presence. “Very nice, thank you” I replied realizing they were talking about me. The older brother came out and apologized, while the younger one hid in the back without bothering to apologize.

I found out that I would have owed about $25 for the exchange, but the older brother decided that he would not ask me to pay it due to what his brother said about me. To my surprise, he did not need a permission from his boss to give me a $25 “dumb @$$” discount.

megan H.

They were great, delivery was always on time. Until we had construction in the area and they first said they would stop servicing the area until construction was resolved. After two weeks, I went to fill up the water for our business.

No apologies or explanation.