YMCA Northumberland Cobourg - Cobourg, Ontario

Jake V.

The ymca staff weren't following simple directions whether they couldn't understand me they need too have translator because we are aware this is an english/French dominant country this hasn't changed for 150+ years and I had too face banking issues because the YMCA STAFF made an UNAUTHORIZED TRANSACTION then later that Night Charging me for my Membership which I was not informed it was going too be taken out of my bank account later, I was informed I was paying for my membership right there and I even asked too pay for the membership while I was there, 9/10 times when I would use there showers I would come back home with hives and rashes on my feet (Odd enough this is the only gym in town that has happened) i was told they are cleaned every hour but I even asked an employee one day how much it's really cleaned, he told me they aren't cleaned much at all and it's usually pushed towards the end of the night and after I ended asking more employees about the sanitization and only the manager was telling me they where cleaned EVERY HOUR, but some of the actual cleaners informed me otherwise on top of the first cleaner I asked, from the lack of honesty too the borderline fraud this establishment has committed I will go no further in being a member here and will not recommend this facility too anyone

Todd R.

I’ve been a member at the Cobourg location now for almost 2 years, and I’m absolutely disgusted by the way they are managing their operations. Tier employees, and management as a collective

On September 15th of 2024, I drew the line when a Constable Emmerston of the Cobourg Police not only blocked me from leaving the parking lot, but proceeded to have a lengthy conversation with his boyfriend driving a grey Ford F150 over 30 mins as documented Just to to detain me for an additional 10 minutes while he “checks “ my credentials.. absolutely a disgrace and waste of our taxes!

I’ve had a few issues with “Maria” and a one other, embarrassing me and other in front of other customers at check in , singled me out for one reason or another

This is ridiculous! For what we pay as members to a PRIVATE CLUB, we should not have to deal with their incompetence

I personally am seeking better accommodation ✌️

J. T.

The Cobourg YMCA has been an absolute saviour to me as a new mum. The Mothers of Newborns program allowed me a free membership for a year plus free daycare hours. They offer baby and mom workout and pool classes that are included as well. Jessica at the drop off daycare is so sweet and caring with the kids. Thank you to all the awesome employees at the Cobourg Y. You all have been lifesavers. X

Katie

Not impressed at all with the YMCA in Cobourg anymore. I put my daughter in their camp, she had a head injury and nobody called me all day - when I picked her up she had a headache and nausea. I put her in swimming lessons, nobody taught her how to tread water they just had her jump in the deep end sputtering with her mouth barely out of the water, which made her lose confidence she took years to build (she's only 5), and caused my husband and I a huge amount of anxiety. Then they had a "lesson" where older kids were throwing balls past the smaller kids' heads while they were jumping into the deep end again, distracting the instructor and lifeguard until one of the mothers in our group complained and made them stop. It was unbelievable really. We were not reimbursed for that class. Her last class we drove back 3 hours from a cottage only to be told it was canceled. No reimbursement there either. The Aquatics Coordinator doesn't seem to care about the waste of time and money. All in all, terrible communication in the camp, terrible customer service in the swimming lessons and my daughter can't think of anything to show my family what she has learned. Complete waste. We are going to Port Hope J.B. instead at this point.

Bill C.

I'm currently a member. I like the place. I just wish they didn't let the local bums have access to the paying members locker room. I came out of the sauna and a stinky homeless guy was flossing his toes with my towel. The smell made me sick. Another time I went into the shower and a different bum was sitting on the showee floor cross legged rocking back and forth. They shouldn't charge so much money if they want to allow this service to non paying citizens.

Kelsey H.

Staff are lovely! Love the drop I child care means I can get some movement in while my little one plays!

Caleb

I have been working out here for a year and a bit now and love it, great gym, great staff

Ashley C.

Had my daughters birthday there, a lot of employees didn’t know exactly what they were talking about and wasn’t very smart with their knowledge. 2 in half hours also didn’t give much time to do a whole lot for a birthday, we had to ask to have the kids play on the jungle gym as it was included and didn’t have much time as i stated, the kids had a great time which was awesome, but I had also asked one of the employees if they had a FREEZER for an ice cream cake as I wanted to double check, before bringing it. they stated YES they do. But put it in a fridge, I was wondering why it was so soft. After playing for a bit I went and asked them if we can get our ice cream cake as we were leaving, one of the ladies brought it out… just dripping on the floor and melted, we then said we’ll there is no point in bringing it now, because it was completely melted and nothing to it. Why bring it home so it can be a big mess in our car? One of the ladies made a comment stating “just put the lid on it and put it in a freezer and it will freeze right back up” which makes 0 sense as it was already melted? And ice cream cake is not cheap. Won’t be going back to that location again though.