RNS Health Care Services Inc. - Newmarket, Ontario

Silvia T.

From the recruitment process to orientation, my experience with RNS has been wonderful. The management really ensured I had all the support and resources and the team has been extra nice and friendly. To all reading the reviews, make sure you see it with your eyes first before believing all the negativity!

Emily B.

Extremely toxic work environment. Office staff are treated horribly and given zero guidance. It’s no wonder clients and their families become frustrated. It’s no wonder the turnover in the office for coordination is so high. It’s no wonder this company has been reported many times for their mistreatment of staff. Nothing truly ever gets done, and no issues ever see resolution - so the employees quit. Staff get so stressed and upset, with zero support from their management - and in fact, there are people on the management team who actively bully the coordinators, but they get so upset that they WALK OFF THE JOB. I’ve never worked somewhere where so many people just up and walk out on a random day, and never return. Actually, I had never experienced that happening at all- until I worked as a coordinator at RNS.

Stay away from this company if you want to keep your sanity and your self worth.

Stay away from this company!!!

Jedith M. (.

Very disgusted by the service. The PSW (Christina Chan) assigned to my grandmother was very rude and unprofessional. Both days of her service she was late (up to 5 hours late!) She talks very rudely to my mother and treated my grandmother badly. Once she found out my father was present in the house her tone and attitude completely changed.

I would not feel comfortable if my grandmother was with this person alone for her services because she does not care or do her job at all. Her job was to help bathe and change my grandmothers clothes but instead she spent her visits complaining about our property and did little to no work in assisting my grandmother. I do not recommend these services to anyone.

mfb

Disgusting service. When someone calls in sick it takes forever and many calls to get a replacement. Happens very frequently. New office co ordinator didn’t even call today to inform that the PSW was sick. Why? Because she starts late.
I’ve placed calls to the LHIN and will continue to do so. This morning the cordinator who should have read files on my case did not and did not understand my frustration with the fact that my 93 year old father was waiting to be showered and changed. He sat there till after 11 am. His time is 8:00 am. Waiting. NOT THE FIRST TIME.
Their next door neighbour ( one door over) was taken care if. Why couldn’t they schedule the same person to go to my father Yes I was angry. I still am. Your co- ordinator should be equipped to handle a frustrated client. She’s not.
This whole company is mismanaged. It appeared today that no one cared for my dad and that I was to blame because I raised my voice.
It’s MY FATHER.
Get people in the office who care and who know how to schedule.
Also PSW’s who call in sick every week should be spoken to.
If this is deleted I will speak to the LHIN.
Please stay away from this company.

Jessica R.

After researching into various healthcare providers and despite numerous negative reviews, RNS Healthcare Services has completely changed my perspective.

I am thoroughly impressed with the outstanding service provided by their team as they addressed all my inquiries and concerns with a level of professionalism that is rare to find. Having dealt with other agencies in the past, I can confidently say that RNS stands out not only for their promptness but also for their commitment to quality care.

They have over 30 years in the industry and established a reputation for delivering compassionate and skilled medical support. Their nurses and personal support workers (PSWs) demonstrated not only expertise but also genuine care and empathy towards their clients. They reassured me that my loved ones would receive the best possible care!

Choosing RNS Healthcare Services has been a decision I am grateful for, and I am confident that others will find the same level of comfort and assurance in their services.

Sola C.

So I see that my lengthy and truthful review got taken down. Did it hurt someone's feelings that the Public who are subjected to this treatment by your Company voice their opinion? Well, like Captain America --- I. Can. Do.This. All. Day.
I had another instance where a PSW had a valid family emergency and your company couldn't find a substitute. I see you have hired a new co-ordinator - I honestly feel sorry for her. She was very very apologetic and at the end of it, I had to tell her to just cancel the visit and go deal with things myself.
So, MAMAGEMENT. When are you going to wake up?

Go ahead and delete it again.

Shame on you. The truth hurts, doesn't it? Egos totally bruised when you are told that in fact YOU are the problem? Not supporting your own Staff

Hire back your full PSW staff. Treat them like STAFF and not WORK HORSES. And the client is the one who suffers in the end.

I get one more instance like this, I put in another call to LHIN.

Spencer B.

This company should be completely dissolved, embarrassingly mismanaged group that coordinates such a disorganized arrangement of healthcare services.

It is disgusting how they treat their staff and mismanage the demands of their departments with no regard for their needs or well being.

I would never recommend their services to someone I cared about and more so would never recommend them as an employer, keep looking for better work.

Susen L.

Absolutely horrible operational process. No respect for clients' time. Scheduled at 8pm daily, sometime show up at 9pm, and today they showed up at 6pm. And they constantly double book their workers. I complained to the coordinator and the supervisor. Nothing happened ! I am going to escalate this further, completely unreasonable.