Advance Auto Parts - Manassas, Virginia

Advance Auto Parts est un magasin de pièces de rechange automobiles renommé situé à 8305 Sudley Rd, Manassas, VA 20109. Le magasin est spécialisé dans la vente de pièces détachées, d'accessoires pour voitures, de batteries pour voitures, de locations d'outils et d'accessoires pour poids lourds.

Le magasin offre une variété de services tels que la livraison, le retrait en magasin, les achats en magasin, les services sur place, la livraison le jour même, un drive disponible, un accès en fauteuil roulant, un parking accessible en fauteuil roulant, la possibilité de faire des courses rapides, et propose des piles, des cartes de crédit, des cartes de paiement et des chèques comme modes de paiement. Un parking gratuit est également disponible.

Advance Auto Parts a reçu 350 avis sur Google My Business, avec une note moyenne de 3.8/5. Les clients ont régulièrement complimenté le magasin pour son large choix de produits et son personnel compétent et serviable.

En plus de sa gamme étendue de pièces détachées et d'accessoires pour voitures, Advance Auto Parts propose également des services de location d'outils et des accessoires pour poids lourds. Cela en fait un choix idéal pour les mécaniciens automobiles et les propriétaires de véhicules lourds à la recherche de pièces et d'accessoires de qualité.

Le magasin est facilement accessible en voiture, avec un parking gratuit disponible. Les clients peuvent également bénéficier de la livraison et du retrait en magasin, ce qui en fait une option pratique pour ceux qui ont un emploi du temps chargé.

Avis de Advance Auto Parts

Anoop Varma

5/5

I visited this Advanced Auto Parts location to obtain a few car parts in order to pass my VA state inspection check. When I spoke to the representative at the cashier counter, I had informed him that I had a coupon that would give me a 20% discount on all the parts I needed. The representative told me that this coupon was only valid for online orders and was unable to do anything for me at the store. I asked to see if anything could be done by ensuring that I obtain this 20% discount. That's when Oscar, a senior representative, helped me by submitting my car parts order online through his system and sending the order details to their store directly. I was extremely happy with Oscar's service and attentive towards my situation. He went above and beyond to ensure that I obtained the discount that I needed. Thank you for your help Oscar! I am truly grateful for your help.

Cycle Breaker

5/5

I just want to take the time out to say Wuil, Oscar, & Shawn are top notch customer service in this store. These 3 guys truly care about getting your problem taking care of, & will help you the best they can. Phenomenal people skills, & Ocar's leadership with finding solutions is superb. If he's not a general manager already, he definitely should be. Shawn's assistance was highly appreciated & the initiative he had was something rare that you don't find in most stores. Wuil has incredible customer skills, very knowledgeable, as well as multitasking between customers & assisting his fellow employees.. That guy is effortlessly the truth if you have any questions or need assistance. Salute to 'all' 3, & I hope this review reaches whoever it needs to✨️?

Bauyrzhan Altynbekov

1/5

Attn: to storage managers!
If your sales reps don’t know what is 5/8 inch in diameter then you have to send them back to elementary school so they can learn some basics math!!! I spent 1 hr driving to find out that the oil hose I was looking for was wrong. I gave all dimensions and specifications and sizes before coming but your sales reps could not figure out the 5/8th and misled me saying yes that they have that part! What an idiots that even don’t know the basics measurements in fractions!!!

Jose Bonilla

1/5

With each visit I get more issues and less service. I made an online that was accepted and completed but when I arrived at the store the products were not available. What a complete waste of time.

Rob McKeever

5/5

My experience this evening at the Advance Auto Parts on Sudley couldn't have been better. I needed to purchase a new battery, as well as have it installed. Wuil was super friendly, helpful, and efficient. He went above and beyond when he scrubbed the embarrassingly gunky tray and clamp pieces with a smile. His overall upbeat and positive attitude should be commended.

Logan Brady

1/5

I spent over two hours here because of Oscar and his ego problem, laziness and dishonesty. The day before, I had ordered 3 brake fittings and paid for them. I arrive and spend twenty minutes waiting for Oscar to find them…he then says that one is missing and that the car quest at Euclid avenue has it. I say okay I will go get it. He says no you can’t and makes up some excuse why he has to be the one to go get it. He says give me 20 minutes. I waited for over an hour, two of his employees callled his cel phone and he refused to answer. It took him over an hour to drive 8 miles total. So after waiting so long and nobody knowing where he is, I went to get a refund. I walk to my car and suddenly, Oscar pops up saying “I got it!” I told him I had gotten a refund because he had wasted over an hour of my time, since he wanted to take a paid lunch break or basically screw off on company AND my time (I charge one hundred dollars an hour so Oscar costed me a lot of money today) he kept saying oh it’s GPS monitored I can only go the speed limit. First off I’ve driven advance company vehicles and you can go 5-10 over. But that’s not even the problem. The problem is that the store he was supposed to go to was only four miles away! And he was gone for over an hour. I explained this to him pretty much trying to hold him accountable at which point he said “that’s fine” and then sped off. No, it’s not fine. So that’s when I go inside and get the general managers number. I speak with the general manager, Derek, who apologizes and promises to do what he can to rectify the situation. I then decide, since Oscar has already wasted so much of my time, I might as well go inside and get the part that I needed. Oscar is outside I tell him he is lying about where he’s been for an hour (even has the audacity to lie to my face and say he was only gone for 30 minutes) and tells me that because I said he was dishonest, that I’m not allowed in the store and he won’t sell me the part. I then call Derrick the store manager and he says yes I am allowed to go into the store and meet with a specific different employees to conduct my transaction (one brake line fitting!) I then go into the store and that’s when Oscar decides he’s going to block my way, then again causing a problem. He was mad that the real store manager had said I was allowed in the store to conduct my business (again, one brake line fitting) so he decided to continue to try to impede me in any way possible. I had to call the store manager Derrick again and he had to ask one of his commercial professionals to come to the front of the store to service me because of Oscar’s behavior….finally, after being at the store almost two hours, I was able to purchase my brake line fitting. But that’s not it either….as I was walking out of the store, Oscar followed me out of the store and began shouting “I’m off the clock now!” He got directly in my face and started yelling at me, I thought he was going to physically attack me. I felt very threatened so essentially this employee assaulted me. This whole experience was very upsetting and not what I have come to expect as a commercial customer.

Thomas Dearden (T.R.)

5/5

Helpful staff and pleasant atmosphere. They really seem to enjoy being helpful and were glad I was there. Not common in auto parts places, in my experience.

Paulie Mitchell

5/5

Just a good place to biy your auto needs quick and easy. The staff there is really responsive and knowlegable about most makes and models. Come here if you want fadt relaible helo