Assist Health Supplies - Calgary, Alberta

Maggie T. M.

If you've had your own experiences caring for an elderly loved one in your home - you know it goes without saying that it's difficult. And extremely difficult when your elderly loved one gets sick or injured. It's an added layer of stress. THANKFULLY in a search for a Wheelchair Rental that was needed asap and affordable for our family - I came across ASSIST HEALTH SUPPLIES. From the moment I called them, their Customer Care was stellar. I was connected to an associate by the name of Emiliia - and just her energy and kindness even just over the phone, immediately helped to alleviate my stress. She was not only helpful but knowledgeable and the level of her due diligence was impressive as she asked me questions that didn't even enter my mind in terms of what options are best for our Mama. Her communication was clear and concise too.
Upon pick up, lots of free and spacious parking in front of their storefront and upon entering was treated with more kind and sympathetic energy. Emiliia took the time to show me the options and helped me to learn how to use the equipment. Upon transaction, I really appreciate how none of the associates tried to upsell me anything. They did provide me with more information regarding a couple of questions I had regarding fulfilling our Mama's future needs for homecare equipment/supplies. Also, they make the entire equipment rental process easy, eliminating any red tape.

Words cannot express how grateful I am that ASSIST HEALTH SUPPLIES operates in Calgary and Medicine Hat. What an excellent team!

Lisa G.

I called Assist Health Supplies to inquire about a raised toilet seat, not only did Nancy explain exactly what I needed but when I popped into the store Toby and Cliff put the seat together to make sure I purchased the right fit for my size. Excellent customer service all around from all the staff, very professional and knowledgeable. I would highly recommend Assist Health Supplies. Thank you for all your help!

Elizabeth H.

Being in a wheelchair is not an easy life. One of the things that makes it easier is picking a good company that listens l, respects and helps you. Because we have so many options to work with, it's hard to know which is a good fit. I worked with others over the last 9 yeasr, but I had not worked with Assist before the last few days.

Assist was on a list of recommended vendors from my OT. Bryce and his crew were outstanding. I needed to change my carpet to laminate to make it easier for me to move and clean. I had to go through a government program to fund it. The best thing to do is find a vendor that is willing to go through all the steps ans wait for the government to pay after the work is done.

During the quoting phase andknowing the limits of the program, one of the first things that was asked was "Are you opposed to using discount flooring, like from the End of the Roll kind of place with very limited amounts of end of production flooring. I had not said anything to any of the people quoting because I didn't want to influence the quote. But when he asked that, my eyes lit up and I said "yes! Thank you for thinking like that, all the others only consider new run high quality, and I just want something". To me, the fact that he was thinking like that was amazing.

They came on time to do the work as agreed, and had it done within the 2 days agreed on. The workers were super kind and very efficient. Overall, this was one of the easiest things I have ever done, and it is because Bryce and Assist Health Supplies actually care about the people they are there for. The best part of it all was that the work looks amazing! They even threw in some plain new baseboards for the job.

I highly recommend giving them a call.

Adding a few before and after.

Jane B.

I gave the store a quick call to get a cane on an urgent basis. I needed same day delivery and some assistance with choosing the correct type. I was told that someone would be calling me back shortly to assist me. They didn't call back.

Update: I was promptly contacted by Brenda and we discussed the issue. Brenda was highly professional and compassionate. The issue has been resolved. Things happen. It is a measure of excellence when someone like Brenda reaches out to resolve problems. Changing my rating to 5 stars.

DeeAnne T.

I had a foot condition in which I needed assistance with an air boot. The employees Nancy Fulton & Twila were extremely helpful, courteous and patient in terms of finding the correct boot. Nancy also gave me a reference for a podiatrist that builds orthotics. I was in touch with this reference today, in which I was able to get an appointment tomorrow! Excellent service all around! Thank you!!

Bob L.

Great one stop place for all your medical needs and rentals. Knowledgeable and accommodating staff. Rental rates comparable to other suppliers.
Emilia, thank you for your assistance!!

Gabriel N.

I gave the store a call to see if they had a specific style of wrist brace in stock - I left my number to whom which Nancy gave me a prompt call back. She explained the options they had and I picked one up! Great service. Thanks Nancy!

Peter G.

Nancy was very friendly and knowledgeable. All the staff were great and there was a huge selection. I would recommend if you need health supplies.