Avenue Medical Centre - Brantford, Ontario

Steve S.

When Dr. Thompson was there I never had to wait over two months to see him. Now they tell you to use their online booking system which I did only to be told AT THE APPOINTMENT that I will be seeing a different Dr. If I make an appointment to see MY DOCTOR I expect to see my doctor not a stranger I never talked to before and I was never given the choice to see someone different!

The staff there is beyond incompetent. The new girls are quite good and lets hope they don't take up the bad habits of the senior staff. So after being told that I could not see my doctor today, I went to the front desk and explained what happened. Here's the conversation:
Q "Could you please tell me when's the earliest I can see Dr.*"
A "The earliest would be late January"
Q "I'm gonna have to wait 2 months to see my doctor when I already have waited two months when this was not my fault?"
A "Let me check the schedule.....there's nothing I can do"
Q "Can you please have Dr.* call me directly?"
A "Dr.* won't do that"
Q "You're telling me my doctor will not call me if I ask to speak with her?" (in a normal tone)
A "Don't get upset with me I'm just doing my job" (snarky voice) All I can do is send her a note with your request."
Q "THAT'S ALL I ASKED YOU TO DO AND YOU DECIDED TO MAKE THE DECISION FOR MY DOCTOR AND TELL ME NO!"
A "Someone will call you."

I LOVE my Dr.! But the staff there and the way they run their business is awful. If you are 10 minutes late for your appointment they tell you that you have to rebook. But them making people wait over an hour is totally acceptable?! Although this has not happened to me since I am seeing my new doctor, I feel it should be mentioned as doctors are NOT an exception to courtesy. Instead of jam packing their schedule to maximize their billing they should maybe think about the customers. You know....the people the government is paying them a pretty pennie to serve!

Tammy T.

Dr Minos has very poor bed side manner. And what ever you do don't cancel an appointment with him. Or he will cancel you as a patient. He does not care about his patients all he cares about is money. Not a good doctor. He thinks he is God's gift to the medical profession

Larry A.

Blood test, arrived 5 minutes before opening, I was 23rd in line. Very busy but the staff is excellent and was out in good time. I do sympathize with them however, thay have to be vary patient with some of the customers.

Julia T.

Went to go put in my prescription prescribed by Dr. Huard and she had put someone else’s information on it. Very disappointed at the lack of professionalism. How hard is it to look at my chart and make sure you’re putting the correct patient information on the prescription.

Rikki-Lea N.

*EDIT* DO NOT VOICE YOUR COMPLAINTS OR YOUR DOCTOR WILL DROP YOU AS A PATIENT!!!
Worst medical centre in Brantford. The wait times are outrageous, the staff on the phone are normally arrogant… the doctors are lazy, incompetent and lack any real empathy for their patience.

T B.

Hope you don't need any information about your baby to find them a specialist on a Friday afternoon. No one can open her chart and tell me a damn thing even though results were already giving. Just couldn't remember the name.
Not my only problem. Just set me off. This clinic is a joke.

Iman M.

Dr. Donaldson is great, but the office staff is a complete nightmare. The receptionists are consistently rude and incompetent. You will be on hold for at least 30 minutes and when they answer, you have to advocate for yourself or else they’ll dismiss everything without notifying the doctor/doctor’s staff, providing inaccurate information to patients. They have no phone etiquette; they’ll put you on hold mid sentence and give you a snarky attitude. This unprofessional behaviour is unacceptable.

Ginger B. C.

Just had the worst experience waiting for Dr. Huard, I can’t fathom why appointments are made at specific times for them to not even be met an hour later. People work, not just drs. The blood work, astronomical wait times. This building reminds me of Fort Erie ON. health care facilities, just before all clinics started closing, and there was nothing left. Branford is headed that way.