Campbell Clinic - Lethbridge, Alberta

Marcia M.

They are so rude at the front desk. Changed my appointment because I was standing up for myself. told the managers lies. The managers thinks he's God gifts to earth. It's funny how the manager was blaming me based on what the front desk told him but reading online reviews other people did have the same bed experience as me. Actually the doctor that i was supposed to see is a very nice person. I know it not him. Its the poor service at the front desk and the managers. Canceled my appointment, telling me that they decided not to see me anymore. You not god. The Managers especially the guy that I spoke to
he's unprofessional. He was smelling during the conversation and thinks it was a joke. But the same things you said to me and concealed my appointment one day someone will do the same to you. GOD IS IN CONTROL NOT MAN. JUST REMEMBER THAT.

Mike A.

Lucky enough to get a doctor when moving to Lethbridge. And we were fortunate to be assigned to a really good on. Been very pleased with the appointment schedule, other than the rushed nature, but that's the situation everywhere these days.
Overall very happy.

Sarah K.

Edited

Previously, I had left a review about this clinic, and it's terrible phone system. Since that post, they have made changes, and it has been easier to talk to someone at the reception desk.

I do know they have online bookings, BUT usually, when I want to get in, it takes 3 or more weeks to get in with my doctor on the website and sometimes even over the phone. I do know that they have an overflow doctor who can sometimes see people sooner. And sometimes there are cancelations with doctors, THAT'S why I like to call and talk to a receptionist.

I appreciate the effort that is being made to make systems better. Thank you!

Gorp

Have had nothing but positive experiences with folks in reception. Helpful, patient, courteous. Melissa is great. So friendly.

One issue needs to be dealt with though - being placed on hold for 20+ minutes while trying to book an appointment listening to the guy on the recording apologize repeatedly is not very professional for a medical clinic. (Reminds me of Telus.) Hire more staff for reception, especially when they have a full complement of clients/patients.

RandE M.

Went to see my Dr. after fighting Covid the week before. I tested the day before and had a very faint “positive” line and had a raspy voice but otherwise felt fine. I wore a mask as a precaution, should be noted I was the only one in a packed waiting room full of coughing, sneezing patients wearing a mask, when I told the nurse about my Covid test she immediately started to chastise me for coming in and placed me in the isolation room, went and completely gowned up took my vitals all the while still sternly telling me I could have called (I had cancelled the week before due to being sick with Covid) after she was done I sat for at least 20 minutes only to have my Dr come and stand at the door tell me he renewed my prescriptions without even talking to me about them (which is the main reason I wanted to see him) I asked about seeking out some mental health help, he left grabbed a pamphlet and “reached” it over to me again barely coming in the room. Told me while tapping the side of his head “get this better and we will discuss your sleep aids”
I have never been so humiliated or treated like a leper in my life, absolutely zero compassion or professionalism shown by the nurse or my Dr. I DO NOT recommend this clinic and will seek out advice and treatment elsewhere.

Lana R.

I do not use this clinic for my family doctor, I only use the lab. I saw that they were accepting new patients recently online, but when I called they said they were not any longer. Thank goodness they weren't. Because I did visit this clinic recently for the lab only. The receptionist was very rude and interrogation like in her demeaner. When I was waiting for the lab, the receptionist was very rude to an elderly lady who was there for an appointment. Then the next person she was super nice too. My guess is the second patient was her friend. The receptionist went from Dr Jekyl to Mr Hyde in seconds. I am not sure I will return to this clinic even just to use the lab. The lab tech was very nice.

Vicki K. G.

So far, trying to get someone to answer is a looong process, and I don't have time to sit at my phone to get an appointment. They DO have an on line booking, but of course, it is not working on my computer...sigh.Yeah, I know everyone is busy. Still waiting to get the system to work so I can book, which is what the phone message keeps telling me to do. Gotta love technology, right?
Anyway, someone finally got to me, and everything was taken care of. Thank goodness. Nice to talk to a person instead of the repeat message:)

P Z.

2022 Updated review.

Service provided to patients has declined over the years. More staff need to be hired to properly accommodate the workload. If you cannot maintain staffing, maybe start looking at WHY (it's normally a management/pay/HR issue) and start fixing the problem. Having people on hold for long lengths of time, having referrals and radiology bookings pushed back because the person responsible for doing so is getting pulled away from her actual job to help out the front? Not acceptable. How many people have to take their own lives and medical care into their own hands before the concerns about short staffing are taken seriously? Short staffing affects patient care, which leads to people being sick longer, cancers not being caught in time, people being stuck dealing with mental illnesses without proper care, etc. And if it's budgeting, maybe the people at the top can start by reducing their own salary instead of reducing the number of staff. It also leads to staff burn out, and it causes patients to lose faith in the medical professionals around them, even more than they already have.

And FYI, if you want to show you are improving your patient care, stop pointing people to do the online booking if they want to avoid wait times. You know what that says to a patient? That you want to increase profits by not having enough people to man the phones instead increasing staffing so that patients are properly looked after and actually feel cared for.

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They do not take a patients mental health into account when an emergency appointment is being requested. Instead, they are passed over, put on hold and flat out ignored.