Ceramic Tile World - East York, Ontario

sved

We had a great experience at this store. We bought tiles for our 4 bathrooms, laundry room, pantry, 2 fireplaces and all of our hardwood and vinyl. Prices are reasonable and their customer service is great. Dina was amazing and so friendly! She's very knowledgeable and she offered so many great suggestions to help with our selection. She's a gem! We also met the owner Steve and he was also great We've recommended this place to all our friends and we'll continue to do so.

Sarah I.

The folks at Ceramic Tile World were incredibly helpful in executing a very specific vision we had for our small post-war kitchen. They were the only tile company across the GTA we came across that had the classic black and white porcelain tiles in the size we needed, their lead times were extremely quick, they shared great advice for floor prep, and provided a perfect grout match for us. I would say the price vs quality was worthwhile and would recommend!

Tanzeel M.

Really great selection and people. They have good quality and a wide selection that works for all budgets. All their materials are good quality. Yani was incredibly helpful and helped us make some good decisions for our kitchen and washroom renovations. They have a lot more than tiles, including shower and bath systems and hardware. We found a good quality trough drain here too. We are repeat customers and this was the second time sourcing from this fine business.

Serena K.

I recently purchased items from this store, but the experience was frustrating due to order mix-ups and unclear communication. Despite specifying my needs clearly in-store, I received items that didn't match, including fixtures that were different from what I requested. There were also missing components, like the hand shower with the tub filler. My husband spoke to a salesperson to resolve the issues, but there was no follow-up on refunds or corrections as promised. It’s disappointing to face additional costs for errors that weren’t ours. I would appreciate better communication and accountability from the team here.

Carol H.

Helpful advice for those tough finishing decisions-it’s like having a designer with you. They want you to be happy with your project. No pushy salesy peeps. Gursharan, Terry, Gina all so helpful even when there are hiccups like not ordering enough tile. I will only shop there from now on. Impeccable service!

Lynette H.

Terrific customer service!

I bought a black Riobel kitchen faucet over 2 years ago. A minor part of the finish had come off. So I called and they said they would replace this rather expensive faucet at no charge! Just had to return the old one. I was totally thrilled. Thanks to the staff Terry and others at Ceramic Tile World.

Tabatha P.

The customer service I received from Gursharan at Ceramic Tile World was above and beyond. He was friendly, patient, knowledgable, quick to get back, and a great problem solver. He saved our bathroom renovation and I am so grateful!

Salman M.

We recently bought tiles for 3 bathrooms. The selection here was great and the prices very reasonable. They also applied $0.5 discount per sq.ft for all tiles.

Staff was very helpful and courteous. They also helped us choose matching grouts and recommended mortars. They did not price-gouge us at any point.

The tiles were delivered on time and they even threw in some free tiles for the shower niche.

All in all a great experience.