Days Inn by Wyndham High Level - High Level, Alberta

pascals794

J ai adoré mon sejour les chambre son propre et les emplyés sont a l'écoute de la clientèle. Il y aurais peut être juste un amélioration a faire au petit déjeuner du matin.|

Tormaigh V. S.

The room was clean; the jacuzzi is big and awesome; the bed was comfortable and big. The check in staff member was super nice and professional, and Justine, the check out staff member was too. Note, there’s no elevator and the stairs are a bit weird to climb/descend—no big deal though.

francis L.

Stayed last night, was welcomed by Anju in a true gesture in the front office, appreciate her hospitality. Room was clean but bit too warm. Body wash empty in the disposable bottle in the bathroom but linen clean n crisp. The complimentary breakfast is served in BW hotel but worth the travel. Wyndham reward members acknowledged at the property. Will stay again n recommended 👌

Lisa M.

Manager Patrick is very unprofessional and didn't return my daily calls for 6 days and left it to the front desk to relay messages. He refused to refund me for one night through Third party booking with Hotels.com. Hotels.com reached out to him not once but twice and Patrick denied refund. Hotels.com asked me to call and explain that I indeed cancelled within the 24 hour cancellation period and why I had to cancel. Patrick wouldn't return my calls. I tried one more time through email that front desk provided and still no response. The poorest Customer Service I have ever received. Thumbs down and will not be staying at Days Inn

Nathan D.

Charged $240/night on a group booking when you can book outside the group for $181/night, To top it off couldn’t even supply enough hot water to have a warm shower for that price because they were all most at capacity. Would sleep in the ditch before this place again.

Jeff S.

One night stop, the room was clean and the fireplace make it nice and warm on a super cold day. Breakfast was ok, but the service made it great!

Gabrielle F.

I was staying at this hotel for a multi-day work trip. I've never felt more unsafe at a hotel than at the Days Inn in High Level. For two days maintenance was supposed to come look at my fridge, which had frozen solid all the fresh veggies I purchased for lunches.

I was satisfied that the Manager (female) would phone me on my hotel phone between 5-5:30pm to discuss grocery vouchers to compensate for the food that was wasted in the fridge. I worked late and did not get back to my room until 6 pm.

I arrived at my private hotel room to find TWO STRANGE MEN in my bathroom! Apparently, the female manager phoned my room between 5-5:30 pm- and since I didn't answer the phone she sent TWO STRANGE MEN to a WOMAN'S HOTEL ROOM AT NIGHT to work on my shower (which did not have any issues when I left).

I was afraid and then absolutely livid that the manager would violate my right to privacy IN MY ROOM during personal hours and MAKE ME FEEL UNSAFE in a room that I had purchased for my personal use. Neither of those men had consent to be in my room, I was never notified that there would be strangers in my room and I never received an apology for coming home to TWO STRANGE MEN IN MY HOTEL ROOM!

In addition to feeling unsafe and disrespected: my room smelled like stale cigarettes when I arrived, the toilet required multiple flushes with poo regularly floating back up to the bowl, the fridge froze all my produce, the kitchen ovens were malfunctioning so hot continental breakfast was not always available, and the same tables were sticky for days.

I will never return to this wastehole. Stay somewhere else!

K

Terrible management, rude to service workers, most likely unkind to their own staff, do not recommend. If they have a bad day your going to have to deal with it regardless of who you are.