Enns Brothers - Steinbach, Manitoba

The D.

Dear Deere, most people know that the great JD charges more for their products! But double is ridiculous. I called for two rear tires and a mower spindle for a D 140 lawn tractor. The tires were $201 per tire and not in stock, but they had a spindle for $110 plus $1 for each of the 4 bolts holding the spindle on. I said thank you for the pricing and bought Two spindles off Amazon for $71 total for both and they came with all new nuts and bolts. I then called Specialty Tire in Winnipeg and they installed two tires on rims for $328 tax in for both. Oh and my Amazon spindles were ordered on Monday delivered Wednesday morning.
So Dear Deere, if you want long term customers, your pricing needs to be reasonable and competitive.

Mom O. 3. B.

REVISED REVIEW. one star to four star

HORRIFIC and INEPT.

My husband brought our riding lawn mower in for a complete service in March. When we FINALLY picked up our mower- paid $2400.00 for general repairs and updates, the service department informed us that the engine was failing on our machine. WHY would you repair $2400.00 worth of insignificant items if the engine isn't working? We brought the mower home... and it would not run!!! We called Enns Brothers immediately and have been communicating with FRED- who agrees that this was a failure on their part and would take care of the matter. The cost of a new engine plus the $2400.00 in REPAIRS we have already PAID for would have gotten us a new machine!!!

It is NOW JULY... and we still do not have a mower! FRED has promised he will call us the next day... and the next day... but we have not heard back from him. We have reached out and have gotten no resolve.

HORRIBLE CUSTOMER SERVICE.

They have our money and we do not have a repaired machine.

I DO NOT RECOMMEND THIS COMPANY for ANYTHING!!!

UPDATED:
It is unfortunate that it took a one star review to get a response and action from the company. As promised, we were contacted on the Monday as how they could resolve this matter.

I appreciate that they acknowledged their error and made effort to make amends. I have modified my review from a one star to a four star

Wanda M.

Not easy to deal with. Hard to get ahold of. Say they will call back but then don't. Not a good experience. I was told to contact a manager, who also was not helpful and difficult to get ahold of. The labour was more than double the parts. There was a complete breakdown of communication. This is the Steinbach location. I do not recommend.

Jocelyn A.

Exemplary sales and service from very kind professionals who know their stuff and did their thing. I'd happily buy from this business again and recommend Enns Bros for John Deere machines. Great store, great product, great staff.

Jim W.

Took saw in for a carb cleaning and told them it needed a new spark plug.
Disappointed..$147.59 for a compression test and told the carb was cleaned (it was not); When the chainsaw was deemed not fixable why they continued to work on it is beyond me. Only thing good was the $6.22 cost of the new spark plug.
Used new plug for the new engine from Amazon ($50.00), and watched a YouTube video, put it together today, cleaned carb myself.
People watch some videos and fix it yourself, sure shops are expensive but it’s not that hard. I learned after taking it to Enns what was wrong with it (YouTube), mechanic would not even talk to me when I asked to see him. Communication between service desk and shop is very poor.
Was called for a customer survey, told the lady what happened, she said she would inform service department and transferred me to the manager, he had no idea why I was transferred to him. I said I was not going to explain what happened again and to ask the customer service person who called me what my feedback was.. End of story never heard back.
Should only been charged for the time it took to take the muffler off to see engine was woren out and cost of new plug.
Had they bothered to explain to me it was not worth fixing by them that would have ended the costs right there.
15 minutes to remove muffler and see scoring on piston and cylinder, and parts LOL. Maybe another 5 minutes for a compression test.
My bad but I learned a valuable lesson , Enns bill + cost of new motor = $200,00 I have a chainsaw that is as good as new.

ryan H.

Top notch sales and service. RILEY, LIANNE, AND BRIAN!
10 STAR!

YOUR SERVICE MANAGER NEEDS TO LEARN HOW TO TALK AND TREAT CUSTOMERS PROPERLY!
WILL NOT RETURN!

Wally D.

Excellent service from Glen and the John Deere mower is a beauty !

Tyler T.

As John Deere decided it would like to change its slogan to "nothing runs like a queere", in otherwords sell out to the identity politics crowd, the 4KUHDLEDTV community that real gay bi and lesbian people reject. I won't be going near those products as they promote child mutilation and abuse.

That being said, The only thing I buy from here are Stihl products, obviously it's not the franchise fault, that John Deere turned into a bunch of fruity commies. If we say something, if we point out that they're losing money because of a corporate decision, that's how we make change.

Staff is super friendly and helpful, prices seem reasonable, my only real complaint is it's a little slow at the parts counter, but there is a lot to look at so I'm not too bothered by it. It's hard to earn a five star from me and that's where they lost the one. It has nothing to do with the opening warning to management and customers.