FYidoctors - Carstairs - Carstairs, Alberta

EO

The staff are friendly and give the impression they would genuinely would like to help you. I think if there are no issues, this place would be a great experience, though not an economical choice.

In my situation, the appointment I booked was not scheduled when I arrived. They fit me in, which was appreciated since I live about 45 minutes away. I was there for a prescription check and I felt the optometrist did a skillful exam. Unfortunately, she gave me the wrong information about the lenses I brought with me (she said they were single vision, not a computer lens, despite the information I provided on the prescription receipt) and as a result one of the two pairs I ordered through their store is single vision where I needed a computer lens. The two pairs of glasses were pretty pricey with their lenses (over $400 per pair) in my own frames. I requested they be shipped to my house which I was told might be an option they would follow up with me on.
After I called them three times to follow up (and received no call backs) they confirmed the lab could ship them to my house but by this time one pair was already headed for the store. When I picked them up I let the person I was dealing with know I was disappointed in the service which included not having an appointment when I arrived, no follow up from the optometrist's error I reported, and shipping the glasses to two different places. It is nice that they offered to mail the glasses from their store but because I am having a problem with my current glasses I went and got them asap. I think even offering to ship them to my house was great, but it was an empty offer without my persistent calling to follow up.

I was disappointed that the person I was dealing with said she saw the problem as "my frustrations" and pointed out how nice it was they fit me in on the day I had an appointment. The issues that were very much the responsibility of the store were not adequately addressed. Perhaps because it is a chain there is less customer follow through, I am not sure.

I am a frustrated customer, as she said, and it is because of the store errors that were made. I am a very disappointed customer because of the incredible lack of follow through on basic customer care concerns. This is health care, not fast food. It matters.

Rosanne P.

Dr. Pinchak was very thorough and explained everything as we were going through the exam. Tamara was able to answer all of the questions we had about the different types of lenses and why to chose one over another. And she was able to pick out a great pair of glasses!!

Joe H.

A big shout out to the ladies at FYI doctors in Carstairs!
All the help (patience) selecting a set of frames is greatly appreciated and the service is second to none!! If you get a chance stop in and check them out! If your looking for a great eye care provider with superior customer service they are your team!!

Joe

Janine H.

I am utterly disappointed in FYI doctors, both Airdrie and carstairs clinics. I’ve been using them for multiple years and continue to have screw ups. They once gave me the wrong contact lens causing me to have to make extra trips into Airdrie. I order sunglasses from them and they were way different from the sample ones. I was able to get a new pair fortunately. Once I got that new pair, the lenses came back in black as opposed to brown like I had requested. I’ve recently been in touch with them regarding new contacts. They require me to come in for a new appointment because the most recent one I had was just for glasses. I have to come in for another appointment which is money out of my pocket. I called to book this appointment but they told me the contacts would be at the clinic I’m 3-5 days (this is just for the try on). It has now been a week and I still have not heard from them. Super frustrated. Unfortunately, there are no other eye doctors close by to use. Hopefully this review will provide some insight into a patients experience which they can use to improve services.

Dale K.

Thank you Carstairs FYidoctors for providing outstanding service. I've used others in the past and none compare to the excellent care, advise, follow-up and informative staff and doctors. I highly recommend Carstairs FYidoctors. Great job Tamara!

Tyler R.

The doctor was professional and very funny. Great guy. The staff were all great amd super easy to deal with. Pricing was great and I will return. It's worth making the drive from calgary pr edmonton if you are looking for an eye doctor.

Gladys K.

It was amazing, everyone was caring, polite, an the atmosphere was relaxing. Best experience of a new eye doctor, an receptionists I have ever had. I would highly recommend this eye care clinic to everyone.

Sarah C.

I absolutely LOVE FYidoctors and the staff. I have never had such an amazing experience going to the eye doctor. The knowledge and how personable the people are make it a great experience.