Helpline: 24 Hour Personal Medical Alarm - Greater Sudbury, Ontario

Gillian H.

My Dad and Mom have been clients since 2015, and we have always had top level service, from the initial delivery of the equipment to changes/upgrading to the final return. My mother upgraded from the original call button system to the fall detection system. This allowed her to stay safely in her home for several extra years. All staff that we dealt with were ALWAYS kind, professional and courteous. If you are considering this company, do it, you will not regret your decision. Thank you to the Helpline staff— you made a difference in my parents’ quality of life

John V. D. R.

Always a pleasure to deal with Alessandra and Andrea. They were always ready to help with any questions or assistance my mother needed. Prompt response times gave me lots of confidence in their services.

Jeannine L.

We would like to thank Helpline Sudbury for their professional and kind service that they gave to our Mother.

If you have an elderly parent or anyone living on their own give Helpline a call.
They will help you out and set you all up, it is very easy to do.

Laurie A.

I dealt with Andrea from the Helpline team in Sudbury. She was GREAT! She assisted with the ordering process and helped me set up the account for my Dad, easily and efficiently.
This Helpline has provided our family with peace of mind in knowing that my Dad has the ability to reach out for assistance 24/7.
The monitoring system was easy to install and test and I know this has given my Dad a feeling of increased security. It is making it possible for Dad to stay in his own home!

Thank you Helpline and Andrea! I highly recommend this is a wonderful service!

Sincerely,
Laurie

K C.

For Google:
We would like you to thank Helpline Sudbury for providing a life-saving tool that assisted my mom to stay in her home knowing if she needed help the Helpline staff would activate the paramedics to respond. Our sincere Thanks and appreciation.

Nicole R.

The entire process was seamless. Andrea was informative and kind. We had many questions. After speaking with Andrea, we felt confident to proceed. Alexandria came for the installation and her thoroughness was appreciated. Thank you, our minds are at ease.

Tom S.

Although I will rarely admit it, the truth is that I am aging and have found it necessary, after a fall, to ensure that I have assistance available in an emergency. Although I am not really concerned for myself, my daughters are wanting to to ensure that I will not place them in a position of receiving a call from the RCMP who, after doing a wellness check, come to the door to notify them of my demise. [ Yes, this actually happened with another person. ]

The past year has seen a substantial change in my overall health and I had already applied for senior's assisted living and am wait listed at this time. Both residences I favour have their own internal monitoring, but I still reside in my own apartment. I require a reliable service that will reach out to me in an emergency. Given a potential move into a closed care system I had no desire to be locked into a contract for specific terms that vary with the plan being considered. Researching found that the contract would have to be paid out at any point it is broken, no longer required or by death. Yikes, all this to get a better rate? Not worth it!

I spent days searching for information on alternatives, and there were problems from the beginning. Companies did not return calls promptly or simply wanted to send brochures. Really, I wanted somebody who cared to take the time to discuss options. I found just such an interface with "Helpline: 24 Hour Personal Medical Alarm" [HMA], The HMA staff were fantastic. They answered questions and provided all the detail I required. The biggest, and MOST IMPORTANT detail is that their services do not have to be restricted to MY HOME ALONE. They can be functional anywhere there is cellular phone coverage.

WOW! I do not have to worry about personal security even while away from home. I decided on a device that had GPS locator functions as well as a fall indicator. I am covered for assistance wherever I am and, should I be unconscious, they have my personal information and location so thay can direct assistance to me if I am unable to respond,

This has given me a broader access to a normal life during a transitional phase, There have been a number of instances where the service has been used and response times are speedy and thorough. I no longer have any concerns regarding my safety and health on a continuing basis. The lengthy web search was worth my time, and I can assure you that HMA will go above and beyond your expectations to provide you with the service you need. Remember, bigger is not always better.

Give them a call.

~Tom

Justin G.

Helpline has been a real pleasure to deal with for whatever reason. They are very passionate about the services they provide. Customer service is top notch and the service itself really gives peace of mind for those loved ones!