Lifeguard Homecare Inc. - Brantford, Ontario

A P.

Earlier this Spring my elderly mother began experiencing rapid cognitive decline while continuing to live alone. We were receiving minimal support through the local community agency and it was extremely difficult to get more support. In order to keep up with my mother's rapidly changing care needs, we opted to utilize Lifeguard Homecare Inc.

It began with Heidi discussing my mother's needs and carefully analyzing how best to support my mother and myself, her main caregiver, to organize a routine that would help my mother stabilize.

All of the staff from Heidi, the schedulers, and the workers that came in to help my mother were phenomenal. All were very courteous, caring, and supportive. Communication was clear and whenever I had a question or concern, staff handled it immediately.

Unlike the community agency, support staff from Lifeguard always showed up and accomplished tasks and supports as planned. The benefit, my mother got what she needed and I didn't have to make a million calls to solve problems as I regularly had to do with community support.

While my mother is now in a different situation, I would not have been able to cope with the transition and changes my mother experienced without the support by Lifeguard. Thank you so very much for helping to save my sanity and more importantly giving my mother quality care, assistance, and emotional support by qualified, superior, caring, and knowledgeable staff.

While utilizing a private agency does cost money that some elderly may not have, the quality of service and support, and the ease with which utilizing this type of support offers, was certainly money well spent! The high quality of care by Lifeguard was well worth it. I highly recommend Lifeguard Homecare Inc. for caring for your loved one.

Thanks again Heidi and staff. Well done! 🤗

Martha S.

I have been working with Lifeguard for 2 years now, coordinating staff with that of another agency to adequately support my mom. Even during Covid, and all the limitations that that entailed, Heidi was very accommodating to meet our needs. Recently, the other agency I was working with closed shop and so I asked Heidi if Lifeguard could handle 100% of mom's care. Thankfully they could. The schedulers have been very good at communicating and given I'm trying to manage all of this 2000 miles away communication and responsiveness are critical. Lifeguard has been a blessing in enabling my mom to remain home and cared for. I'm very grateful for their service.

MW V.

I have been working for Lifeguard since 2011 and have worked in other places as well. From all the many places I have worked when describing the performance of a boss, Heidi has been amazing and continue to be amazing. What I have enjoyed very much from working with Lifeguard for so many years is her positive attitude, her strength, her kindness, and her ability to be encourage her employees, she is an amazing role model. I am happy to be her employee and would recommend nurses & PSWs to work for her. W-

Marie-Reine H.

I am a current employee and have worked for Lifeguard since November 2018. I was interviewed by Heidi and was very impressed at how the interview went. Meeting her was one of the main reasons why I started working at Lifeguard. She is a great boss, understanding, kind-hearted. I am glad to be working for her. I recommend her to anyone looking for a great agency to work with.

Dawn H.

When my Dad was suddenly diagnosed with pancreatitis and a feeding tube it was very overwhelming and difficult emotionally and physically! The Lifeguard nurses and psw's were amazing! With so much patience the nurses and psw's taught us everything about the feeding tube and took away so much stress from my family. They gave my father back his independence and brought the joy back into my fathers eyes. Highly recommend the Lifeguard team to care for your family members.

Will V.

Lifeguard Homecare agency, is a great agency to work at. I worked at Lifeguard as an RN for many years and continue to. The special and amazing schedulers are great to work with, and my boss is a wonderful person, who understands her staff. There are always shifts available and the agency is willing to work with your schedule. Lifeguard Homecare is a unique agency, because it takes good care of its staff, in addition to its clients. I would recommend any RPN - RN – PSW, looking for a great agency to work with, to call Lifeguard today!

susan C.

It is because of your staff's care, compassion and dedication to helping others, that our mom and dad were able to achieve their dream of "living independently", for so long. Your cheerful, positive approach gave both mom and dad, the valuable sense of independence and self esteem that they both cherished. Your office team was just so lovely to work with - always genuine, caring and cheerful. I always felt comfortable when having to call about something because you were unfailingly open and sympathetic to our situation. Your support for mom and dad allowed them to age with pride and dignity, a true gift - for them and for the family. Thank you for all you do!

Jessie M.

Dear Heidi and Team of Superhero’s 🦸‍♀️

Good afternoon,

I hope that you and your family are well during these difficult times, I wish happiness and health for you all. I feel obligated to write to you; acknowledging all of the amazing things you have done for me since the start of my employment in January 2020.

Heidi; you are the best boss that I have ever had! You are caring, understanding, intelligent, experienced, supportive, adaptable, focused, creative, and grounded. I hope to grow with you and the company LifeGuard for the rest of my career.

I want to thank you and all of the amazing staff for helping me through these difficult times and supporting my ongoing learning as a Registered Practical Nurse. Thank you for always being there 24/7 and helping to keep me organized even though I live a life of disorganization since COVID-19. Thank you for always keeping in contact and making me feel like I have a HUGE team of awesome people waiting to make my days easier! P.S sorry for the tardy timesheets 🤦‍♀️🤷‍♀️

I hope you all have a great long weekend!! You deserve it 🙂

Sincerely,
Your happiest employee,
Jessie McKenzie 🙂