D Richards
5/5
Merit Heating Service is definitely a great group of genuine folk! I moved into my first home and have never had an oil & wood burning furnace before. Today I had a scare where my furnace was not turning on. In a panic of worry I called the number on maintenance sticker that was slapped on the side of my furnace and I'm sure happy I did! The woman who answered was so kind and walked me through the possibilities of how I could fire it up again, she had so much patience with my inability to find the reset button or the proper fuse switch. After much dismay and confusion (all from my end) of what I should do or find she explained Brian would give me a call to try to help me out. After getting off the phone I realized I felt less panicked and that even if there wasn't a solution today that there would be someone could help. At this point I felt more confident and was ready to flip some fuse switches (nothing is labeled on my box) so I tried everything on the fuse box as suggested and VOILA the furnace started and no more then a moment later Brian rang! I have yet to use their full services but I wanted to share this experience because although it may seem to be a no brainer fix to some people it meant the world to me that I wasn't alone in a time of need, I could have called and gotten the "I dont know sorry cant help " but instead a kind, knowledgeable woman helped me this evening. Kindness comes in many different forms, thank you Merit Heating!!!