North Dumfries Community Health Centre

Je trouve ça pas correct Que accepté pas les nouveaux non résidents Quand on a urgent avec un enfant on s'en fou

I had been a patient since this Health Centre opened 20 years ago. Over the years things have changed dramatically. I began looking for a new family doctor when the first appointment with my doctor would be in 7 weeks and when I called in for a same day appointment they were always booked up (although I called each time at 8:30 am when their lines opened and was put on hold). The receptionist response if you needed to see a doctor was....go to a walk in clinic or the hospital emergency room. When I questioned the length of time until a could book an appointment her response was "that's our health care system". So many issues that I won't write on a public review. Luckily I found a new family doctor who actually wants to see her patients and I can book an appointment with-in a week of calling.

Dr Parker is amazing. She is very relatable and takes your concerns seriously. She never rushes you through your appt and our whole family is so grateful to have such a great primary physician.

I absolutely love this doctors office. The reception is always so friendly. Gabby always recognizes our faces and is just a delight. Derek is our NP and he’s very personable and friendly. Very thorough. Always willing to refer out to specialists if needed. Very good with my kids. They’re very good with childrens vaccinations, too. Theres never a wait in the waiting room. If there is it’s maybe 10 mins on a bad day. We saw Kelly with our first baby - she is amazing! So bubbly and good with the kids. So fun to talk to. Dr. Parker is lovely too. I’ve only met her once but she’s delightful. I love that you can get an appointment within a few weeks. With my previous doctor it was months to a year. Like I said, no wait times in the waiting room. With my previous doctor it was 1-3 hours waiting. I never feel rushed at my appointment. We can talk through the concern at length and there’s even time for small talk, too. At my previous doctors I always felt like I had to memorize what I wanted to tell him as concisely as possible or I wouldn’t get the chance to explain. I was rushed in and out and always left feeling uncared for. The only negative I’ve found is that they’ve seemed to have gotten busier recently. They used to have same day appointments if it was urgent enough or involving a child. But now you have to call right when they open to get in for the same day or you’re screwed. This leaves a lot of my care going to the hospital or a clinic instead if I can’t get in. Especially if it’s regarding my kids, I can’t just wait and try again the next morning.

Been going here for quite a few years now. However service has gone done significantly. The receptionist isn’t all that friendly, they will put you on hold and then hang up. It is absolutely impossible to get a same day appointment, then they will say the doctored are booking out till June. Ok well I have a health issue it concern now… I can’t wait till June.

Same day booking. You call at open and the lines are full. Finally get through after 6 calls. They're already booked for the day. Seniors seem to get priority. The NP Derek is judgy and condescending. I've only ever seen my actual real Doctor once.

Took six tries to get ahold of reception, and when we did, they put us on hold and hung up after about 3 minutes. When we did get ahold of them AGAIN, the lady seemed moody and like she didn’t care to talk to us. Finally she said we weren’t going to get in until June to see our own doctor…

The community center as a whole is great. The reception staff aren't the best... there are a couple who genuinely love helping others but there have been times where petty judgements and poor behavior has been an issue. The NP is very nice and caring. The doctor is also very patient and understanding. He will go above and beyond to help a client seek relief for injuries at the workplace. I have had some difficult times with the reception staff getting faxes acknowledged and you need to keep up on them. This is a new facility so they are still working on getting everything flowing perfectly.