Pro-West Refrigeration Ltd. - Grande Prairie, Alberta

Karlee E.

We had a fantastic experience with Prowest when they replaced our furnace and central air conditioner. From the initial consultation to the final installation, Danick and his team were professional, knowledgeable, and courteous. They took the time to explain our options, answered all our questions, and helped us choose the best system for our home and budget.

The installation was smooth and completed on schedule. The crew was punctual, respectful of our home, and cleaned up thoroughly after the job was done. Since the installation, our home has been much more comfortable, and we have noticed improved energy efficiency as well.

It’s clear that Prowest takes pride in their work and truly cares about customer satisfaction. We wouldn’t hesitate to recommend them to anyone in need of HVAC services!

Robin D.

Shout out to Dale the technician from Grand prairie. My compressor for my walk in restaurant freezer quit, he was able to troubleshoot the problem with my hubby over the phone who knows just enough about electrical to be considered dangerous. In the end he diagnosed the problem to a failed fan motor which tripped the thermal protection shut off for the compressor . Dale suggested an industrial fan blowing on the coils could get us by until the replacement motor could be ordered and installed. This suggested temporary fix worked like a charm. Dale you literally saved our bacon along with thousands of dollars worth of stock. PRO WEST will definitely be our first choice for refrigeration maintenance moving forward. I can’t thank this technician enough, what ever you’re paying him, he deserves a raise.

Brooke B.

Pro-West was great to deal with from start to finish! We got central air installed, and were really happy with their competitive pricing & the professionalism of their team. Danick quoted us with the correct sized unit & our 3 level house has stayed cool during these heat waves...I wish we had done this sooner! Highly recommend using Pro-West.

William S.

I am Very happy with the install, the guys were very friendly and had pride in their work. They explained everything to me from how to control the ac to yearly maintenance I should do on the condenser. Very clean install!

Rose K.

Overall, I am very happy and satisfied with the new FURNACE and CENTRAL AC units. PRO WEST did an excellent service ,a very friendly, professional and knowledgeable technician. I called few companies for the job estimated price of installation, Pro West (Danick) gives me a really good deal compare to other companies.Also the technician showed up the next day to install. I HIGHLY RECOMMEND PRO WEST COMPANY they did great service and I will definitely call them again in my other house to install CENTRAL AC.

Jason R.

Fair price on an AC unit and timely install. I wasn’t able to be at home when installed but figured because my basement is unfinished they would run all the lines up in the beams. My fault for not stipulating where I’d like the lines placed. My issue is I reached out afterwards to find out about moving them at my cost and after a few emails back and forth and pictures sent of said lines I was ghosted. Reached out a few months later and still no response.
This was a few yrs ago now and maybe things have changed, but I’m in my basement working on things now and am trying to figure out what to do with these lines and it made me angry, hence the review

*Update**
Quickly after my review was posted, Danick reached out. Turns out it ended up being a bit of a miscommunication. Anyways he promptly made an appt to get things taken care off and I’m very happy with the final result. It’s nice to deal with a company that stands behind their service. Star rating changed to reflect the excellent service I have since received and the tech ( Jake? I’m pretty sure) was a pleasure to deal with and did great work. Thanks Prowest for being a stand up company!

Denis

Highly recommend!! They are so absolutely fair priced and won the bid to do our hot water tank, furnace, and air conditioner.. Danick is a man of his word, easy to communicate with, and holds a high level of standard that I come to expect from this price point.
Honestly, save yourself the time of shopping around, I know these guys are impressively competitive, and the product works exactly as advertised!
Way to go Pro West, looking forward to future business!

Chris S.

Danick and his team are not only realible but super knowledgeable. They provide fast and very fair service for all my hvac emergencies. I wouldn't think of using anyone else in town.