Richelieu Calgary - Rocky View County, Alberta

Andrew L.

By no means this the opinion of my company or any part of it. But personally i was sent here to pick up some hardware for a job of ours ,which is when i met Randy a front desk sale clerk i was making sure everything was in our order and i was met with foul language and a very bad attitude. Many are not dressed well or look the best but i didnt deserve that kind of treatment. The one thing we all have in common is were customers and are spending the same money. Someone needs a customer service course on how to treat customers

Deirdre G.

Good grief! Absolutely the worst customer experience I have ever had. Several employees wandering about ignoring us. No other customers in the shop. I asked an older man at the desk if someone could please help us with some questions. He asked “about what”. I said we were interested in information and prices on some cabinet inserts. He said I should write down the number and bring it up and someone would try and look it up. Are you kidding me There are other suppliers of these things and I would never buy from or recommend this place to anyone.

Guru B.

Quick pick drop nice worker

Lindsay L.

I recently designed my new kitchen and was so excited to finalize details with hardware. I drove a ways to Richelieu, as I was familiar with their product. I was not greeted upon entry, which was fine, but it seemed weird no one wanted to help. Once I had picked out my handles, I had approached an older man behind the desk named John, and simply asked him if one of the pulls came in a different finish. He literally told me to drive home, look online and come back when I saw the different finish options. I came to the showroom to see the product in person, where I assumed they would have a staff member able to show me options.

He then continued to be extremely “bothered” by more simple questions I had, so I asked him if I was annoying him. He laughed at me and finally got up from behind his desk to view the handles I had picked out. I then told him he was being extremely rude and condescending how he was treating me, which made him more flustered. I don’t know if he is extremely misogynistic, as I am a young female, or what his problem was. I felt extremely uncomfortable, undervalued and by reading the other reviews, it’s very clear others have had this same encounter.

I had then asked for his business card (which I clarified with him it was his name). Which turns out, he had given me his coworkers card sitting beside him with a different name than his. As I was waiting, I overheard another employee yelling at a customer on the phone, and the entire place just felt so hostile. Once he returned with my supplies he printed me an invoice, turned away and didn’t ask me to pay, or follow through with anything. I had to ask him if he even wanted me to pay. Which he replied he just assumed I was putting it onto an account. Which is also so unprofessional.

This was by far the worst customer service I have ever encountered. I wish I didn’t have to write a poor review, but if he treats others like this, he and this company should be aware.

Sarthak D.

Very lack of customer service. I went there twice and all the men at front desk are not good to provide service. Not willing to do at all. If you ask them 2 questions, they feel irritated. Really need good staff.

Carlin T.

If I could leave zero star I would. Dreadful!! I legitimately wonder how places like this stay in business with today’s options? I purchased handles, they arrived and were not as expected. I went to return the items and they charge a hefty “restocking fee” which in my case would have been in the tune of over $100 for unwrapped items to go back in their inventory. This company should have altered policies in this regard. Extremely overly priced and rude, awful customer service. You never know until you get something in your home if it will work. My advice, go else where if you’re going through a Reno and need to make decisions. This company DOES NOT CARE, take your business elsewhere.

Judi P.

Richelieu's new location off of Stony Trail and Peigan Trail on Frontier Road is very large. They do not have the equipment showroom set up as they just moved in on Tuesday and it is still under construction. Their staff still do not even have washrooms available. As usual, the staff were very accommodating! We are renovating our dining room, refitting and painting an entire bank of dining cabinetry we purchased from Calgary. In refitting and having new doors made for a very large cabinet on the run, we found that we needed additional Blum hidden hinges which were quite old and Richelieu had them! Reasonably priced with all necessary install hardware (49.61) for 6 large hinges was well worth the trip into the city. They took the time to find the right product and we will now be able to install the new doors. Thanks Richelieu. Nice new facility and we will be back to find some wire inserts for some of the cabinets!

P G.

Seriously lacking in customer service.

Unfortunately my first experience was not necessarily the best. Started with me requesting a product and the gentleman proceeding to ask me if I had the part number, even though he new of the product I was referring to. When I responded with no he asked me to go get it on their website. Send him an email when I have all the product numbers.

This seemed really quite weird to me, but I put it off to the person must be really busy. When I proceed to make my inquiry via email I then had to send multiple emails just to be able to find out the price and availability of the product. Just to find out, several emails later that it wasn't in for another 2 weeks. When sent email requesting if the product could be picked up in store (email quote provided only included shipping option).Then recieved a follow-up saying it's not available on Calgary by end of the month, it will be in Montreal.

I still haven't been able to find out if I can pickup in store.

Needles to say took my painting supply needs elsewhere.