RONA+ East Gwillimbury - East Gwillimbury, Ontario

Yves L.

Personnel disponible et attentionné. Magasinage positif.

Yana C.

If you're looking for high-quality building materials and yard furniture, you might want to check out stores like Home Depot or Lowe's. They offer a wide range of products, though prices can be on the higher side.
For a more premium selection, consider visiting specialty stores like Restoration Hardware or local high-end garden centers.
Very expensive store

Boyuan W.

Rona’s Negligence and Lack of Accountability – A Terrible Customer Experience

I had an extremely disappointing experience with Rona and want to warn others about their lack of responsibility when it comes to customer property damage.

A few months ago, my parked car was hit by one of Rona’s shopping carts in their parking lot. At the time, I was sitting inside my car, and a Rona employee was standing nearby, witnessing the entire incident. When I spoke to the store manager, they assured me that the matter would be handled by their head office. However, after three months of waiting, I received a response from their insurance company, Aviva Canada, stating that my claim was denied.

Why this is unacceptable:
1. Failure to Take Responsibility
• Businesses have a duty to maintain a safe environment for customers. Shopping carts should be properly managed to prevent them from rolling into parked vehicles. Despite clear evidence that their cart caused the damage, Rona refuses to acknowledge responsibility.
2. Refusal to Provide Evidence
• I requested access to surveillance footage to confirm exactly what happened, but Rona refused to provide any detailed video or explanation. If they conducted a fair investigation, why withhold key evidence? This lack of transparency is highly concerning.
3. Leaving Customers to Pay for Their Negligence
• Because of Rona’s failure to properly manage their shopping carts, my vehicle was damaged, and now I am left with a $1,000 repair bill. Instead of doing the right thing, they are avoiding responsibility and shifting the burden onto customers.

This experience has shown me that Rona does not stand by its customers. If they can’t even take accountability for something as simple as shopping cart safety, how can they be trusted with bigger purchases and services? I will not be shopping at Rona again, and I encourage others to think twice before supporting a business that refuses to do the right thing when it matters most.

If you park at Rona, be prepared to take on all risks yourself—because they certainly won’t help you when things go wrong.

Jason B.

I needed help. I went to customer service. They paged the hardware associate. The hardware person couldn’t answer any of my questions and just said to each one “you’ll have to look it up online” I thought….. what’s the point of your job? I was polite and said thank you. I left. Then I made this review. I’ll never buy a Kobalt tool the rest of my life. All I wanted to know. Three simple things. Where can I buy the replacement. What the warranty was if any on my replacement. How can I buy parts for my tools. Basic information.

Eugene M. M.

I would like to call out the customer service team at this particular Rona for being very helpful and generous. My wife purchased a Kobalt cordless drill for me which fell outside of the 90 day return period and I wanted to exchange it for a slightly different model. They did this cheerfully and it was a simple process.

I believe Rona may be discontinuing the Kobalt brand, not sure, but we’ve only had great experience with it, including a cordless lawnmower that’s lasted us four years and more.

Thank you to this Rona+ team!

Joseph C.

The manager at Rona's is the best I've interacted with in years. He really listened and helped me. Would not hesitate to go there again. The staff are wonderful too. Below see the product I purchased and assembled there. Really pleased with the experience 🙂

S Z.

zero customer service....store is completely empty at 4:40 in the afternoon and no one can help me load some ceiling tile ...was told everyone is in a meeting or on lunch...serious personnel management problems...so I left... going to home hardware in aurora cause those guys r awesome, hold my hand helping me figure out what I need....I know I will walk out with a smile on face. but definitely not at rona....big box store models don't work and we definitely don't need one in every town!!!!

Kim M.

Was at your store today looking for a heater to take the chill off on these cold days we are having! Anna was our customer service representative looking after my wife! We are senior citizen can’t lift live in a basement Apartment! Anna had an associate member of her team help us out to the car with it and put it in the backseat Thank you very much Anna you are great for the company And your customer service skills over the top keep up the great work. We look forward to coming back in you serving us again thanks, Kim and Ruby