RONA+ St. Albert - St. Albert, Alberta

Nathaniel K.

I came here to avoid the chaos of Home Depot and the location was more convenient for me. No wonder this place is dead all the time. Good luck finding a straight piece of lumber here when it’s stacked like this. I get that most customers pick through the material and leave it a mess but other stores re-stack it at least every day so it stays straight. I’ll go to Home Depot next time.

Aubrey S.

WARNING, DO NOT CONTRACT HOME RENO PROJECTS THROUGH RONA+!!!!
I Ordered a new sliding patio door and a separate window from RONA, St Albert with install. Project planning was started in late September 2024. It was handled by Colleen out of Calgary (I live in Morinville, outside of Edmonton to the Northwest) and the install was done by Walter, at Home Team Reno’s (also out of the Calgary area). This project has been nothing but a complete PAIN IN THE A$$!!!! Right from the start just trying to get the down payment made we’ve had nothing but issues with RONA / HOME TEAM. Items were supposed to be ready for mid to late November install, but were not until about February, then after 4 failed appointments due to Home Teams’ either faulty equipment or weather, the items were finally ready (so we thought) for install on the 5th appt…. Only to find out that the sliding door panel was built on the wrong side and would not work with my house (due to furnace vents, shape of outside patio,etc…). install still unable to be completed, so they left again. After more run around finally made yet another appt for install. Window install went fine. Sliding patio Door however… they completely took apart and rebuilt on the grass in my backyard (professional?) in order to switch the sliding door around… and when they did, they didn’t transfer the seals and now I have a leaky sliding door. Been contacting Colleen who just pushes me to Walter, who was supposed to fix the issue this past Tuesday, but he didn’t show up. I waited a couple days to see if I would hear from anyone… as per the norm, NOPE. So I started calling around today (Thursday) and Colleen just pushes me to Walter, who seemed to have no idea what was going on. When he was brought up to speed, he said he’d get the parts and fix it “next time”, implying that the door would need to be removed and tore down, rebuilt again and then reinstalled again…
I AM NOT SATISFIED WHATSOEVER, and will not ever do any Home Reno jobs through RONA+ ever again!!!!!! Would’ve/shouldve paid the extra and gone through somebody (anybody) else if I had seen a review like this before going ahead with my project.

Image 1 shows where seals should be.
Image 2 shows where seals are.

Daniel C.

A lot of bad reviews here and I don't understand why.

My husband and I were here twice this year and both times we received excellent service.

In the Spring, we were looking for bags of soil. The woman who greeted us asked what we wanted, when outside to get them and then brought them into the store in a shopping cart. Now that's service.

This month we were looking for cleaning supplies. We were looking for large bottles of Shout and Scrubbing Bubbles so we could refill the spray bottles. The Shout wasn't where it was supposed to be but the woman who helped us found it after a brief search. Again, great service.

Now that the Rona on 97th Street in Edmonton is closed, we come here. It's actually closer to where we live.

Poison T. W.

We had a pretty large parcel that we paid to get delivered on a specific day. My partner and I both took the day off work to be here for it.

I usually get a call first thing in the AM to talk about the arrival time. Didn't get a call, I called Rona an hour ago and they mentioned a delivery company would be delivering it. They said they were going to get a hold of them and ask for an ETA and call me back.

Got a call back, they mentioned they couldn't get ahold of the delivery company and said they were going to come themselves to deliver it, within half an hour of the call.

I just have to say as someone who has worked many years as management in retail, I am extremely impressed with the customer service I received today. We are redoing our entire house, and will be bringing as much business as we can to this establishment. Fantastic staff at this location anytime we have been here. Thank you so much for caring!!!

Dominic H.

VERY EXPENSIVE service like installation. I had counter tops installed. I paid too much because on the contracted out services. Home Depot contracted the job to Flo Form who did the measurement. Flo Form contracted the installation out to 2 young men from Syria. They did a wonderful job and they were great guys. Since there were 3 companies involved in my job and they all made a profit, I KNOW I could have had it done cheaper by going to a local small business. SHOP AROUND!!!

Ben H.

I cannot believe that their lumberyard is so unorganized. Like actually how do you expect trades to work and drive through the yard? took me 15 minutes to back out because you can’t Drive-through, and I’ve been operating truck and trailer for 15 years. If you care about your trailers and equipment, do not shop here. go to the West End location. Not set up for companies operating with large orders

Ben

They shut down the self-checkout the moment I put a large item in my cart, then reopened it right after I was forced to pay at a manned register.

If that’s their policy, they should say so upfront instead of treating customers like suspects. Otherwise, it just looks like profiling.

Sheri F.

Went to the paint department to request a few samples. The lady working in that department treated us like we were a serious burden. I love this store but I will get my paint elsewhere. Customer service is about helping people, not making the customer feel like they are in the wrong by requesting help.

So far all other departments get a 4 out of 5! Had a very good experience in appliances. Helpful and the representative knew the isles to send us to to get the accessories we wanted. Another rep in the same department the following day greeted us with a smile, small conversation and a few laughs.