St. Albert & Sturgeon Primary Care Network - St. Albert, Alberta

TJDiana S.

I first went to PCN St Albert in August 2024 to meet their OB-Gyn team. I was lucky enough to meet several members of their amazing team (doctors, residents, nurses and admin). Each time I went there I was treated respectfully & given the opportunity to voice any concerns. Unfortunately I had to stop seeing them in November for a hospitalization. This did not stop that entire team from constantly checking in on me. Emails, phone calls, in person visits to the hospital and even a box of goodies for the holidays. I can’t rave enough about this group. They are incredibly kind, giving and supportive. I highly recommend them to everyone. Even for me, they were nowhere close to me & I was willing to make the drive over there. Will definitely be going back when the opportunity presents itself. Thanks PCN St Albert!

Mikayla F.

I keep getting phone calls one after another with no one talking. I call them back in case it was a connection issue and they told me I need to wait for a message, although I never received a voice message because I was answering the calls

Sarah J.

So the Doctors and the Nurse here are fabulous. I haven't had any issues so far with any of them. Can't say the same for the receptionist. She needs to go, as she apparently isn't doing anything for your reputation. She is rude to the people coming in. She has terrible bed side manners and overall just not a pleasant person to deal with. Your taking care of pregnant women who are already hormonal and agitated as is. And although I can appreciate that everyone has a bad day, my multiple run ins with her distasteful manner has left a sour taste in my mouth. So much that I have questioned coming back. And if I should even consider sturgeon hospital. That being said the dealings I had with the nurses at sturgeon were absaloutely amazing. So they have saved me from those fears. Be weary people if you doctor recommends this place, be prepared to have the receptionist be rude towards you.

Lisa M.

Update: after saying my complaints and concerns with some of the doctors I know see the two doctors on tuesdays and they are wonderful!!! It has changed my outlook on this maternity clinic.

If you’re a first time mom I wouldn’t recommend this clinic.

They don’t really review or talk over anything with you at your appointments and if you try and bring something up you’re made to feel as a burden. It’s a get in get out appointment type feel.

The one nurse however there is absolutely amazing she’s probably the best part of this clinic. Any experience I’ve had with her( I wish I remembered her name) made me feel more at ease.

L J.

Not overly impressed with the care received here. I was referred here as a maternity patient and while some of the doctors are great and obviously care, most don't seem to. As a maternity patient, you never see the same doctor twice so one appointment the doctor tells you if you need time off to rest and recoup, they will give you a note but if you decide to wait one more appointment before it's really necessary to take some time off you may be hooped because some others won't consider it and basically brush off any pregnancy related problem as par for the course. It sucks never getting to build a relationship with one specific doctor and now I regret deciding that I wanted to go to the Sturgeon. While I understand one specific doctor can't guarantee to be at your delivery, it would be nice if your prenatal care was managed by one person. Next time I will ask to be referred anywhere else, even if it means I have to go to a different hoapital.

Chrissy P.

Great OBs, I like the way they rotate and you meet anyone you might get in the hospital when delivering. And excellent experience with both of my children. Very clean new facility. Helpful, considerate front desk staff.

Do not park by Ardene, park across from Canadian Tire. They are located on that side of the mall past the food court in the back.

Jeanie B.

I loved my whole experience with the PCN Clinic.

First, as a Maternity patient, I loved that I got to meet my 5 potential doctors before giving birth, and I never had to wait longer than 10 minutes to get in to see any of the doctors. Everyone was so helpful and my birth story was uneventful - something I was really appreciative of!

Later, when I needed help with Postpartum stress, they were there for me, recognized the signs, and found me the help I needed.

Now, I go to them for free programs that have helped me with my health and wellness journey.

Overall the PCN is an asset to our community and I'm so glad to have it!

benedict A.

Worst place and worst receptionist of all time. We were referred to them by our family doctor for my wifes appointments.
1st bad receptionist experience: my wife cancelled her followup check up (2nd) appointment a couple of months ago. On the day of the appointment, this rude receptionist called and rudely asking why my wife missed her appointment. She explained but the recep refused to believe her. Not professional and unfriendly in everyway.
2nd incident: while my wife is getting ready to be checked about her weight, my wife left her phone on a chair near the weighing scale and the same receptionist rudely commented "NOW I HAVE TO CLEAN THE CHAIR too"
3rd incident: the next working day after my wife had her fetal echo at royal alex, the same receptionist called to set up another appointment. But thos time, she told my wife that they are not supposed to call her to make an appointment, instead she should be making an appointment by herself. We could have appreciated this but she gave my wife a rude tone.
4th incident: today. My wife is 36 weeks and 4 days. She is in constant pain and she doesnt need to be treated rudely. I went with her to ask if i can accompany her inside. She asked the receptionist if I can accompany her and guess what, the same receptionist told her that "i told you the last conversation that only 1 patient only policy" again in a rude tone and NO she did not mention that the last conversation. She told my wife only during the first appointment. My wife is a REGISTERED NURSE, and at the hospital they are already allowing a designated person to accompany patients. She DOES NOT NEED TO GIVE US THAT TONE BECAUSE SHE DID NOT TOLD HER THAT DURING THE LAST CONVERSATION.

My wife is in deep stress and she is really having a hard time during this pregnancy already. She dont need this kind of treatment. Today is the last straw. We have another appointment next week. I will go inside with her and if i hear anymore rude remarks from this single particular receptionist ill probably will loose it.

Dont get me wrong, my wife said the nurses and the doctors are very kind and understanding. Only this receptionist and I know you know who you are is the rotten tomato. Dont ruin the good name of this place just because you have no feelings and full of yourself.

Again thanks to the nurse and doctors that has been kind to her. And for the receptionist, if you have a bad day or you hate ur work, quit.