Uncle Wiener's Wholesale - Calgary, Alberta

Josh B.

I Expected Poor Quality, Not Trash

The positive:
- They give $10 for leaving a review on Google. This policy doesn't say that the review can't be a fake 5-star review, nor does it say it can't be a genuine 1-star review either!
- The front-end staff are amazing! I walked in and they were both friendly and efficient, quickly helping me find the new kids bike I walked in to buy! If not for their amazing service, this would be a 0/5 star review.

The trash:
- The bike I was given, still in the box, was not actually a new kids bike. There was evidence that it was assembled and unassembled, such as a bent frame and empty sticker sheet.
- It was not safely usable for a kid because of the damage.
- To resolve the problem, I had to email a snarky claims department. I was only asking for a bike in acceptable condition. They refused, and pointed out that the receipt basically said that there are no refunds or exchanges.

*Note* If you gave someone money for a thing but didn't receive that thing, the sale was not complete. Until a sale is complete, no such post-purchase policy applies.
Also, they have to tell you about their policy before a purchase, like a contract, unless it is common sense and implied.

- After a couple weeks or so of emailing back and forth, providing photos as requested by them, they decided that the bike was new because their staff said so. I even gave them the benefit of the doubt and suggested their supplier sent a bad product to them and their staff had no involvement, but they still didn't admit it was anything but new.
- I'm not sure if it was me writing to them to "do the right thing" or that I suggested I am considering disputing the purchase with the credit card company, but they finally decided to refund me.

So, if you want to feel like trash, I'd recommend this place as that is how they made me feel. I'm sure they have some decent stuff, but I don't think it is worth it, even with a free $10 store credit.

Lubna U.

I've been here a couple of times and I like this store a lot. There's a nice variety of items such as computer chairs, side tables, tires, tools, pottery wheel, and much more! I'd recommend you come check it out, you may find something you like or something you need!

Parking is ample and free. Customer service is great, everyone is very responsive and kind!

Let me know what you think!

Dave B.

Bought greenhouse for my wife for Mother’s Day went to install no instructions, missing pieces, and tubing is bent! Brought my bill of sale to the store we bought at in Country Hills location. Staff inform me that I do not get a refund I can have either a store credit or a replacement informs me to take a pic of the QR code to e mail my concerns, This is not acceptable for customers experience buyer beware make sure you know what your buying, even though it’s not high-quality as a
Consumer should at least receive their money back if the product is missing pieces and damaged.

Christian D. T.

Bought this fence with a very cheap price, really satisfied with the quality of the item. those guys who works there was very cool i remember jerome and jensen assisted me very well, i recommend this store for you to visit so youll feel the quality service they offer.

Kaila M.

Uncle Weiners is definitely a favourite. They have a little bit of everything! Such a neat store! Highly recommend checking out 🙂

J G.

Great variety of products. Good prices . Friendly staff. Lots of different items for the house , garage and yard

vikas P.

i got the air compressor fron calgary store. they advertise the wrong product on website and gave me different product. when i enqired they told me it manufacture changed the design 2 year ago. when i asked for refund. they said you get instore credit only. no refund. plz check your product in store before u leave.

Armaandeep J.

I had an excellent experience at Uncle weiner The store is well-organized, with a great variety of products available at competitive prices. The staff were friendly, helpful, and quick to assist with any questions I had. this place has it all. Highly recommend for anyone looking to save time and money on quality products!