White Water Softener Services - East Gwillimbury, Ontario

Joseph C.

Back in Dec last year, my 15 years old water softener was leaking resin. I emailed White Water Softener Repair and got a quick response from Cheryl with a detail quote and a service appointment. The young technician Jordan came over and did an excellent job in replacing the resin in my softener. The install is extremely clean and efficient, it only take 30 min.

After the install I can tell my water feel more silky smooth than before, and it is exactly like I have bought a brand new water softener.

Thank you to the White Water Softener Team!

Dave R.

I talked with Cheryl and Jordan. Both very knowledgeable and easy to deal with. My White Water water softener was 30 years old and was finally failing me. Jordan checked out the unit and offered 2 solutions. Repair it because parts are still available or replace it. I went with full replacement because it was easier for me to be "worry free". Jordan set a date, was on time, did the work as he stated took all the old stuff away and left my basement cleaner than when he arrived! The final price was exactly what I had been quoted. I am so pleased with the professionalism that I am arranging to have him do additional work for me.
Excellent experience! Highly recommended!

Bruce F.

Move to Newmarket 30 years ago. Whitewater installed my water softener, had them service original system last year and it's running like brand new again. I just had R.O water filter system installed yesterday by there installer Jordan who did amazing job. I highly recommend this place for any of your water needs. They go out of your their way to make sure you're happy👍

Elizabeth C.

We recently moved to Newmarket and I knew I wanted a water softener the second I felt and tasted the water. We met with a few water softener companies, companies that install basically the same product but charged a hefty price. I wanted to reach out to a local company considering they would know the area water best, and I'm so glad we did! Cheryl answered my questions via email before I called and they had Jordan come to our house quickly after we asked for a free consultation. Once we met, it solidified our decision to go with White Water. Their price was great, install date was shortly after, and Jordan set it up so well, even our water meter installer from the town was impressed!

Ted W.

Outstanding Service !
We have dealt with Bob for a very long time at our King City home, we have always had great experience with his company, so when out son purchased a home we asked Bob if he would consider the long drive out to Lindsay to go over all the equipment. Bob didn't hesitate and we were extremely happy he did as some of the equipment wasn't properly installed. Bob diagnosed the problems, explained the options clearly and then performed all the necessary repairs quickly and effectively. Bob is extremely knowledgeable and is very reasonably priced.
If anyone is looking for professional service definately call White Water Softner Services.

Melissa C.

Paid $110 for 5 min initial visit “service charge” to tell us the old existing softener was broken/unusable, which we knew. Was told they would credit this service charge back if we go with them to install a new water softener machine.

The price they quoted for us for the installation of one of their machines and removal of the old one was close to $2000 including tax! You can buy a machine yourself for $700-800, which we did.

Called back to see if they could help us install this and remove our old one and apply the credit since we already paid for that first visit. They said they wouldn’t. They would only credit us back if we buy their machine (aka the $2000 option). Seems like an unnecessary money grab. Disappointed. We decided to cancel.

Costa

Great and fast service! I have a very old softener that stopped working. I contacted a dozen different companies through email, and most of them didn't even bother to answer three simple questions. Cheryl was very responsive, answering within a couple of hours, and in just two days, the technician came to my place.

Jordan, the technician, was very professional and friendly. He explained every step he took and fixed everything in less than half an hour. The company didn't try to sell me a new system, as most companies do. Honest company—something you don't see often nowadays—so I will definitely stick with them for my future water needs.

Yusuf R.

Great customer experience from beginning to end. A family business that is honest and not pushy at all. I spoke the Cheryl on the phone who is one of the owner's and her knowledge and expertise helped me select the right water softer for our family. The installer, Jordan was very professional and courteous when he came to our house to install the equipment. Provided us detailed instructions on how to maintain the unit. Lastly, the other owner actually took the time to come by, not to sell us more services, but to actually thank us for selecting them. I was blown away. I will definitely be recommending them.