Alexandra Marine & General Hospital - Goderich, Ontario

Kagey Gray

My husband and I both had to go to the Emergency department this morning. They have a sign on the wall that estimates what the wait time is at that time of day. We got in a little under the time. Every single member of the hospital and medical teams were pleasant, helpful and professional. We were very pleased with the attention and service. Highly recommend!!

FW

I usually would have good things to say about this hospital however, last week the level of care that was shown fell short.
I am very aware of the state of our healthcare system in Ontario. Especially in our specific county of Huron is very short staffed and over worked.
I am a patient person willing to wait knowing these things, however being shown some form of priority or care towards myself would be the bare minimum I would ask.
I went in around 1pm- the board said 3-4 emergency department average wait time. I was the third person in the waiting room no issue. However when 6.5-7 hours pass.. of me watching 14 people 11 of them came after me come and go without them bothering to acknowledge me- I had to go up ask multiple times if I could get pain pills, ice packs etc. my injury at the time of entry yes non urgent so me waiting that expected 3-4 hours as I said no issue..
me waiting 7 hours, with noticeable signs of lost circulation in my limb from my infection is my problem.
I heard most of patients after me were just as non urgent i saw 4 of them discharged with bad colds or flu bugs.. when I went to the nurse to tell her I am leaving asking where the doctor was I told her I was dizzy starving as I have now sat for 7hours.. with no food I showed her my limb, I explained how more then 11 people after me are left but you haven’t brought me back yet. You could clearly see my limb losing circulation she told me I could go get a sandwich and they’ll try get to me when they can to be patient please as there busy.
I said my peace and just told her I’m leaving that I can’t wait any longer I will come back when your not busy- all she replied with ok sounds good.

Nothing rude was said by any of the staff however their lack of patient care is what I found was lacking. As I mentioned I never rude or complained to them until my pain was to the point I needed help but offering no apology for the wait, finding nothing concerning about the appearance of my limb or my symptoms after 7 hours is what I found my problem with. I understand how it’s prioritized by urgency of the injury however when I hear/see multiple people after and before me with stomach flu come in and out without me ever getting to a room isn’t prioritizing patients.

I went to seaforth where there care was nothing short of amazing the way they managed multiple patients at once while trying get people out of the waiting room is how goderich needed to manage the ER department. I ended up with blood infection which why my limb wasn’t circulating blood properly.
Like I said I am understanding of how the system is but I think the managing of this particular hospitals emergency department is ran needs a drastic improvement. I know healthcare workers are overworked and this hospital is no stranger to that however the way the hospital is managed has a great impact not only on your healthcare workers there patients as well.

Miranda Corman

Had to go to emerg in the wee hours this morning. The nurses and doctor were kind, compassionate and got me fixed up and on my way in no time. We are very lucky to have Megan, Vanessa and John here in Goderich hospital!

Bek R

I had a contrast CT scan done here today and the team were phenomenal! From check in to the scan everyone I met were so kind and friendly and the hospital is extremely clean. Jaclyn (apologies if I spelt that wrong) was so lovely and took excellent care of me. She's very easy to chat with and I felt completely safe under her care. This was my first time getting an IV, she made it quick and pain free. She went above and beyond to check in with the radiologist to confirm the best plan of action in accordance with my symptoms. She was very attentive and made the whole procedure a breeze. Thank you!!

jane cowan

Went into emerg and every half hour I made it through a different hoop. Out by the end of the morning with a solution to my problem. The staff were all kind, helpful and efficient. The facility was clean and bright. Simply had a very bad cold and cough that persisted over two weeks without letting me sleep.

Andy Langevin

My wife has a tumor that went undetect on the first 4 visits. On the 5th time by ambulance a c-scan showed a mass near her pancreas. Sent to London cancer hospital and had a biopsy. Even a rush for results takes two weeks. After to many times to emergency in Goderich finally addimited. Pain was managed and she felt better. Two days later she was sent home and pain relief by pills was not working. Back in emergency on Saturday morning and on iv and pain being managed. Hopefully she will be readmitted and stay until biopsy results are in. Dr Leslie's team says kemo will shrink the mass but the waiting and mismanagement at Goderich has only worsend the condition.

warlord 80000

Wait times are way too long....and if you have anything serious wrong with you they send you off too london. They need more staff and better trained staff with less attitude. Disgusting people that work here. No regard for their patients

Star Nyx

Wait for hours to not even see a doctor , if you do get to see one you don't get the treatment nor the care you deserve.
If you have the means go to London or Kitchener hospital, I'd avoid all health care in huron n perth if I could

4 years now I have been going back multiple times now for them to do nothing and pass me off.. literally blowing blood out of my nose etc... but told there's nothing they can do , no CT scan done , x-rays only done by dentist because issue is blamed elsewhere, which as been actually checked by the dentist and found to not be the case... and still can't get any help going on years now and I can't even get a simple CT scan done or anyone to actually even LOOK for the issue