Blackbird Stone and Tile - Trenton, Ontario

Frank L.

I've been through a number of renovations over the years. None of them have gone perfectly. Every time you open a wall or need to move a service, things will inevitably not go according to plan. This renovation was no different, however...the way the team at Blackbird Stone and Tile conducted themselves on one of our most costly renovations to date, was beyond professional! Robin took our vision and made it a reality. She worked with us to stay within budget, and when issues arose, as they will, she corrected them, promptly! Our installer, Dave, was far and beyond the most professional and accurate tradesman I've ever let into my home. At the end of each day, he left ensuring the space was clean enough for my family to live in. Every line is straight, everything is level and plumb. We absolutely love living in our kitchen now. Hosting is a breeze with all the great little ideas Robin brought to the project. While I'm glad it's done, I can't wait to call them up for our ensuite. I'd also like to compliment the crew that took care of installing our countertops, they did an amazing job. It's hard work, and things can go wrong, but it didn't. I watched as they moved some pretty heavy stone in and installed it flawlessly. They gave us great advice on how to care for it. Just a great team overall. Thanks Blackbird!

Donald M.

Blackbird Stone and Tile (BS&T) responded quickly to our problem. However, they left behind a "worst visible condition". When we ask them to review the completed job, they agreed the distortion they created was very noticeable. When ask if they could better the condition? We were told "We can't commit to a "better or worst outcome" In the case of a "worst outcome" They could sand/polish the entire surface at their regular labour rate $$. Not what we expected from a well recommended company, not to mention they were the company that installed the counter tops in our 3-year-old custom house in Picton. Beware if considering this BS&T for repairs, to their own or other's product. Get every detail in writing. They started backpedaling and trying to redirect the blame on the customer. They may very well do great work and be revered by some customers. Not the case with our experience.

Pictures show:
• Original Chip 1/2" x 1/2".
• Overall area of distortion 8" x 14".
• Measurement of sanded area.
• Visual distortion.
• Counter top associated with this small issue.

Signed.

Sincerely disappointed.

Michele

We absolutely love our fireplace. It has exceeded our expectations, which were quite high. Many thanks to the great team at Blackbird: Jason and Courtney for keeping track of the project, Mike the Fabricator, who came outside and went over the details with us, Mark, the owner, who was present for the install, and the amazing work done by Bryce and Chris installing this piece; they did a really beautiful job. Finally, a huge shout out to Joan for all her help and guidance over the years - it has been appreciated.

Tresca

Great experience with this company. Had our bathroom vanity done and everyone was a true professional from start to finish. We would use them again when the need arises.

Peter D.

Bonnie was amazing. We had our laundry room done and it came out perfect . We found her to be professional, courteous and always on top of things. She is an asset to the company .

Bill W.

From the first time, my wife and I walked in the door to look at our options for a new bathroom vanity top until the time our quartz top was installed. We had a great experience. Thanks to Courtney, Colleen, Cory, Jesse and Jacob. You all are very professional and friendly. We will definitely recommend you to all our friends and family. I have attached a picture of our bathroom vanity that is not yet completed until I finish with the drawer.

janice P.

We are so happy with our experience with Blackbird. We purchased a granite counter top with waterfall and had it installed by them. We are currently finalizing the tile backsplash.
Everyone we have dealt with through both processes has been exceptional. Very welcoming and full of information and helpful design ideas! Thank you to all the staff for making us feel so comfortable every step of the way! We will definitely highly recommend your services!
Thank you!

Sarah

I had the privilege of working with Bonnie on a somewhat lengthy insurance claim in which she had taken over for us. She was able to hit the ground running, clean up loose ends and maintained excellent communication and efficiency throughout within a matter of a few weeks. She is so friendly, professional, knowledgeable and an absolute delight to work with! You definitely want to reach out to Bonnie for your next kitchen project!!