Bailey Nelson Optometrist - Conestoga Mall - Waterloo, Ontario

Neha S.

I had a wonderful experience during my visit. The staff members were incredibly kind, attentive, and professional, making me feel comfortable from the moment I arrived. Dr. Korenfeld was thorough, patient, and highly knowledgeable. He took the time to clearly explain my eye test results and prescription, which I greatly appreciated. I would highly recommend this to anyone looking for quality eye care and excellent service.

Anne D.

Loved my experience. Frames are hand crafted and high quality. Customer support and care is at its finest. Highly recommend Bailey Nelson. You won’t find a more dedicated and knowledgeable team than the team at Conestoga Mall.

M M.

Happy with my glasses now but did not like the blue light feature at all. Was told to try them for a few days and come back if not happy. Was told I would be reimbursed the blue light cost. That's not what happened, told they do not do that. Have all your employees on the same page please.

Peggy K.

I booked my appointment through their website and immediately received a confirmation of a 9am appointment a few days later. The night before my appointment I received another confirmation email.

The next morning I arrived at the mall at 8:50am as requested in my confirmation email only to discover that they do not open until 10am, per regular mall hours. Assuming this establishment opens early because of my confirmation emails, I stayed.

At 10am doors opened and when I met with the employee, his greeting to me was, "You just be the one whose appointment was glitched. We don't open until 10am."

I am very disappointed with their attitude towards their customers. If the establishment already knew there was a mistake in their booking, a phone call immediately would have been helpful.

I see that this place has many positive reviews so I assume my experience is not the norm but for me, this was a terrible experience.

Brooke S.

Experienced incredible customer experience right when I walked through the doors of Bailey Nelson. I had seen that you could purchase Bailey Nelson glasses online, but I am so glad I didn’t. I was not aware that getting fit for glasses in person is so important. Overall I had an idea of what I wanted and the helpful staff helped me find the glasses that were perfect for me. They gave me advice, and their honest opinion. Choosing glasses has aways been a stressful experience for me but with the help from the knowledgeable staff at Bailey Nelson it was enjoyable! Thank you, I will be coming back when I need another pair of glasses. If you need glasses that are good quality, and a reasonable price come to Bailey Nelson!!

Kishori O.

Every aspect of my experience was so lovely! From Dr.Korenfeld who conducted my eye exam to the amazing front of house staff who helped me pick some frame styles that suit my face!! I would 100% recommend for anyone interested in getting some fun spectacles or sun glasses.

Breanna D.

I was in looking for new frames and was helped by Thvia and she made my experience so positive. She was friendly and had such a positive attitude and helped me pick out a couple frames. She was professional, knowledgeable and really made my day. Thanks girl!!

Krista L.

I had a great experience at Bailey Nelson. Our sales associate was extremely helpful, and I really appreciated her advice. After trying on many glasses, I ended up choosing the very first pair she had recommended! My glasses even arrived days earlier than expected. I went back and had a third pair of glasses updated with my new prescription. Thank you!