Hamilton Health Sciences - Hamilton, Ontario

Galia V.

I feel completely misled and taken advantage of during one of the most stressful times in my life.

My daughter was admitted to this hospital and we were placed in a semi-private room without our request or consent. Over 36 hours later, a staff member handed me a form, presenting it as an insurance claim. While my daughter was in surgery and I was caring for another child, I signed it, believing it had nothing to do with choosing or requesting a room.

I even indicated on the form that I preferred a ward room if a semi-private one wasn’t available, clearly showing I was trying to avoid additional charges.

Later, I received a bill. The finance department admitted it is their responsibility to explain the process—but this was never done. Instead, I was left with a charge I never knowingly agreed to.

This experience has seriously damaged my trust in the hospital’s administrative practices. Patients and families deserve clarity, honesty, and compassion—not to be misled during moments of vulnerability.

Chris B.

I’ve had three children at this hospital. Pandemic, post pandemic, and recent. The staff has always been amazing. Dr. Eran, Dr. Kathy, RNs Laura and Emily the neo natal team. All are rock stars and took immense care of my wife and children.

J D.

Filthy hospital. I contacted management and was given a very generic response. Went back a few weeks later, zero improvement. Therefore, my complaint was not taken seriously. I will be going elsewhere for any future tests and/or consultations. Very disappointing.

Pravin M.

thank you to the mcmaster medical team for their exceptional care and compassion during Aum's birth.
Their commitment to the well-being of newborns has made a huge difference.

We are grateful to mcmaster medical team for life.

John R.

The Endoscopy team and Dr. Narula are absolutely amazing. Very informative, and they truly care for you as a person. Very professional and passionate about healthcare!

Roberto P. L. N. O.

RN at Hamilton Health Sciences
Tracy Desantis she has a big heart say hi to your mother and brother wish them well

Brytanya T.

Honestly I was excited when I first got transferred to this hospital for my prenatal care but the moment I had my first visit I was very disappointed as originally my OB had contacted another OB from this hospital he was on speaker phone with her he explained my situation she was in a agreement to take over my care 100% only for me to find out on my first appointment she was not my OB. I asked for a female OB for a reason I now have a male OB huge disappointment strike 1. Secondly this is my pregnancy not the hospitals this is suppose to be a wonderful experience and so far it has not. I’m soo turned off it literally has me thinking about about discontinuing my care muchless delivering my baby here. So many red flags. Ultrasound screenings are the worst no communication, you don’t get to see YOUR BABY It’s bleaking ridiculous. The care and attention I was receiving and had received in the past with my other pregnancies with my original OB from another hospital is an 8/10 compared to McMaster. I’m literally not happy and very uncomfortable and I know for a fact giving birth here will be a big mistake as my birth plan for all my children in the past will not be respected here I literally have to wait until I’m 30 weeks to discuss my birth plan. I never had to do that with my other children. I now have to consider a plan A B and C because this by far has been an unpleasant experience.

Holly M.

I was initially referred by my family doctor to see Dr. Leonardi at the Women’s Health Clinic for a second opinion…he’s a busy man, and was not accepting referrals at the time so a lovely admin staff recommended that I see Dr. Jayesh Tigdi who operates out of the same clinic.

I had my initial consult in April of this year. I was immediately wowed by Dr. Tigdi’s bedside manner and legit desire to figure out what was going on with my body. Never in my life, have I had my experience and pain validated in this way by any other healthcare practitioner. I was treated like a human, not a body part.

Dr. Tigdi was knowledgeable, patient, kind and empathetic. He took the time to listen to what I had been experiencing and provided me with options that had not been presented to me previously by other specialists in the same field.

My second appointment was for a biopsy which was done under sedation. The level of care and compassion provided by the day surgery clinic staff, nurses, and Dr. Tigdi was exemplary.

10/10 recommend.