Home & Garden RONA / Barrie - Barrie, Ontario

Tell2 J. (.

This Rona's service is truly excellent.
As a customer ， we were looking to purchase the specific parts, the on-duty salesperson actively assisted me in finding the product we needed. They even sought help from their colleagues to search online.

In the end, although their store did not have the item in stock, they found it at a nearby location and provided us with detailed information.

Thank you Lioyd and your coworkers !!!（in photos）.. Not only did you save us time driving in the snow, but you also gave us a genuine experience of how easy it is to get help with household needs at Rona.

This kind of high-quality service truly gives us customers the confidence to continue purchasing from them in the long term.

amber C.

Just had an amazing experience! Customer service was above and beyond. We purchased a snowblower that was very heavy. Sandy and Jeff used a forklift to get it for us and upon hearing we had an SUV were SO helpful and friendly. They measured the box and let us go measure the SUV to make sure it would fit. They then had us back the car right up to the PRO doors to meet the fork lift. Raven cashed us out and was so lovely. Sandy, Jeff and Logan helped us push the box from the lift into the car (which was not easy cause it weighs over 250lbs). There is absolutely no way we could have done it without them. Honestly the best customer service we have experienced in a long time. Thank you so much you guys! You are wonderful 🙂 Will definitely be returning customers.

Erik P.

I purchased a Craftsman ratchet four months ago, and unfortunately, the gears started jamming. Since Craftsman offers a lifetime warranty, I took it in for a replacement. Aly assisted me with no hassle and quickly swapped out the ratchet. He was incredibly helpful and genuinely made the experience easy. I’m definitely going to be shopping more at Rona because of the outstanding customer service I’ve received—not just from Aly, but from the entire team. Every time I visit this location, I’ve had a fantastic experience.

Anthony C.

Had the pleasure of dealing with Ian on the weekend. We were looking for a Snow blower and had a million questions about all the models. He took the time to not only answer all our questions but also went through all the product comparisons with my son. He do not have the one we were coming in on but called other stores to try and help us, ultimately his service was so extraordinary that we decided to step up in model and spend a bit more money to buy from him and his store. Thanks again Ian, my son and I appreciated your time and effort.

annette M.

The Manager and Paint associate at Rona were exceptional yesterday. My paint fell off the checkout and went all over the floor-they replaced the paint, cleaned the area (not an easy job)and were very helpful. I highly recommend this location-the service is excellent!

Julia G.

Had a great experience at RONA in Barrie! Kalem made everything go smoothly and super nice. Excellent service, very helpful, and made sure I got exactly what I needed. Highly recommend!

S C.

We purchased a washer/dryer from Rona+ and we received the utmost in satisfaction and service. We were very pleased to receive quality machines and extended warranty at very affordable prices.
What made this purchase so special was the service we received from Nicole. She explained everything in great detail and was very patient with us. She made it her priority to ensure that we had everything we needed and that we were completely satisfied. Nicole’s knowledge of the appliances, details of the warranty, delivery and costs were unmatched. We would definitely recommend paying Nicole a visit if you’re in the market for appliances.
Thank you Nicole.

Vida S.

It’s ok to keep more expensive items in the cage but the way they treat customers and don’t let them even taking a look at the box after waiting for 20 minutes to take out the item is next level! Not everyone are thieves and some of us just want to make sure what we are buying is what we are looking for! Very offensive behaviour 😒