Home Instead Home Care Services of Ottawa - Ottawa, Ontario

Arthur Chartrand

où est le français? Est-ce que vos services sont disponibles en français i.e. personnel bilingue.

Angela Gillis

Home Instead provided amazing service and companionship for my Mom who suffers from dementia after she took a fall and had to be hospitalized. All of the caregivers, but especially Amanda Vickery, were awesome! Amanda and the rest of the team were kind, compassionate and very caring. It gave us so much peace of mind to know that when we weren't able to be with our Mom, she was still getting the care and companionship that she needed. The team was quick to respond to all of our requests for a caregiver, even when the request was made the day we wanted to arrange services. A very big thank you to all of the Home Instead team!!

Laurie Chatigny

We have had a wonderful experience with Home Instead. After breaking my femur and landing in a rehab hospital for three months, I found myself needing more night time support on the weekend. Christiana came to my rescue and was very helpful. She offered the additional support I needed to feel comfortable and get some much needed rest. We liked her so much that she has continued with us when I returned home from the hospital. Thank you to Christiana!

Katie McCullough

Having a Home Instead caregiver coming into the clients home enables the client to remain in her home where she wants to be. The client does not want to have to leave the comfort of her own home and be put in institutional long term care where her lifestyle would be totally different and unacceptable to long term care facilities. The client needs some daily care but not 24 hr however this requires more then one caregiver so having a caregiver from Home Instead coming in gives the other person the time they need.

caregiver Janice C is an angel, very caring and supportive. always eager to do all she can to make client's surroundings and care needs met.

Maria Deschamps

What a great service this organization is! My mother had taken a fall at her retirement home. She was very confused. After her fall I would spend the night there and the day there! She needed help until she was stable. The head nurse recommended Home Instead. It was a life saver. They had someone available right away! I was able to go home at night and have great sense that she was not alone! I would highly recommend Harriet- she went far beyond what I expected! One of the nights my mom was rushed to the hospital and Harriet actually went in the ambulance with my mother and waited at the hospital until a family member arrived.

Leslie McGrath

Our family has been very pleased and dare I say relieved to have engaged the people at Home Instead Ottawa. We are dealing with a loved one who has dementia and the support offered has been invaluable. Right from the first call to the office, through the in-home assessment, and to the caregiver staff, we have found them to be caring, reliable and responsive to changing needs.
They have done their best to match our needs to the right caregiver. I highly recommend Home Instead Ottawa.

S Sidle

Really, really happy with the service. I called them in a terrible state and crying while I was overwhelmed by being my Mom’s full-time care giver. The client care coordinator, Wendy, came over SAME DAY and she was truly incredible. I was worried about how she might phrase some things when meeting my Mom (as she is triggered by mention of her dementia), but it went so beautifully. Wendy was so tactful and gentle with my Mom, and then she set us up with services immediately! Then she was available consistently anytime we needed her. I could email or call her at any time and she would be there. She called us several times throughout our time using the services to check in and make sure everything was okay. She even came in person to check in sometimes as well. It was an entirely new level of dedication that I was not expecting.

There is a MASSIVE difference between Home Instead care and the OHIP covered home care. The quality of care is significantly better with Home Instead and the schedule is consistent and reliable, which was really important since I was balancing my own life responsibilities plus my Mom’s care. Most incredibly, Home Instead has the option to take the person who needs care out to do social things, to appointments, to exercise, and just to have fun. This was also an extremely important aspect of my Mom’s care as she is relatively young and still has a lot of energy.

We were very lucky to have an incredible care giver, Rochelle, who was exactly what my Mom needed. She is passionate, energetic, fun, engaging, and enthusiastic. It is so essential to be enthusiastic when you are caring for another human, and I have not yet seen the same dedication from OHIP covered home care at all. She did so many things with my Mom and provided her a wonderful companionship, which enriched her life drastically. Rochelle went above and beyond my expectations.

We were also lucky to have another care giver a few times, Bess, who was also enthusiastic, energetic, and fun! She has a captivating personality that was able to keep my Mom entertained and active!

It is hard to watch someone you love going through a system where they aren’t valued, but I did not feel that at all with Home Instead. I strongly felt supported and that my Mom was receiving excellent care. I give Home Instead 5/5 stars and I highly recommend them if you are looking for high quality, reliable care.

Andrea Maple Holme

Just an update of my previous review, Amelia was great at listening and accomadating my parents needs. Home Instead stepped up and helped with having someone stay at night with my parents on very short notice!! Exceptional response time and great caregivers that took their time to make my Dad comfortable when he needed them. Home Instead Care was exceptional when my parents needed extra help at home during an illness. They responded very quickly when needed and adapted quickly to my parents changing needs!