LMC Healthcare Vaughan - Vaughan, Ontario

Foodie4

Ugh this is so unfortunate! Dr. Sarah Monsenego is fantastic, however, LMC is a problem. They do not answer phones at all, despite several reviews on here for the same issue, they respond that customer experience is a priority to them, it's not. If customer experience was a priority to them, they would have fixed the reason they keep getting bad reviews over, they simply do not care. I wonder what they will respond to my review as I already pre called out the fake we care about customer experience under every lack of a phone system review. Have you no shame? People dealing with health issues deserve a human receptionist. Period. Our lives are stressful enough with our conditions.

Sol

Don’t share your credit card information with their platform.
This place accounting department is completely unprofessional , not following the rules, and does not know how to handle the simple transaction.

They charged my Visa three times for one prescription without even confirming the extra charges with me. On top of that, they haven’t provide the receipt. When I tried to get a receipt to submit to my insurance, their front desk couldn’t provide one.
I had to take half a day off work just to go there in person since they are impossible to reach by phone, and even then, they still couldn’t help me.

Patti A.

While I have great experience with my care at LMC in Vaughan , I am super frustrated that I cannot reach anyone by phone. I tried to reschedule my appointment and have yet to hear back. I also texted. When trying to call on the day to confirm it was cancelled , you have to send yet another email. Hard to do while you are driving. I see other complaints about it and they are requested to email them about it!! You need an open phone line.

Elvis D.

You can’t get a live person to accept your calls. I’ve emailed with no response to the point I had to email my doctor directly. LMC has the nerve to send my a marketing email to have me pay for additional services. Try giving me the basic’s first. My Doctor changed the dosage of my medication and asked me to call if I don’t feel well so he can increase it back up. I said I won’t be doing that, he apologized about sending emails it’s beyond his control. To bad the Doctors and staff are very good here. But I guess profits are more important to LMC than patient care. How do I give a minus star rating?

Sonny B.

I have been attending LMC for the last 20 years and have been extremely happy with the care and service provided by Dr. Gloria Rambaldini and her team. They have been outstanding taking the time to listen and answer all questions while paying deep interest in our health care plans. They are very knowledgeable, professional and caring. I highly commend Dr. Rambaldini and her team for their passion and dedication towards their patients.

Hani S.

Greatly managed location with friendly staff from greeting you until leaving. High level expertise in doctor patient relationship carried professionally and courteously. I recommend any diabetic patient to enroll.

Div M.

Dear responder
The 1 star is for the poorly implemented phone system where I can never talk to an actual person. I understand that you may be doing this to alleviate a high volume of calls, but having email accounts for everything will simply lead to a high volume of emails. Furthermore, there’s still the possibility of emails going to spam and some people don’t feel comfortable typing an email from a phone or in front of a computer. There are many endocrinologists for us patients to choose from and new ones being started. You might be losing patients who prefer to talk to a real person to another clinic who does provide this benefit

joe

Diabetes is a very difficult disease to manage for me! LMC COMES TO MY RESCUE!!! My experience with LMC Pharmacist and Assistance, LMC Receptionist, LMC Nurses and my Great LMC Doctor have experience, knowledge, professionalism and kindness at every visit! Thank you so much!! Marcella 🌸