Montebello Medical Clinic - St. Catharines, Ontario

Rijoy

One of the best clinics I've been to. The staffs were so courteous and kind. Got a new family doctor here (Dr.Mannaga) and he is exceptional. The nurse was very friendly and kind too.

The Watery Ramen Cdrews

I always seem to have an issue with the booking staff, I received attitude on the phone today while trying to book a 20 minute appointment my doctor told me to book (this options isn’t offered on their booking site) and she just kept telling me she couldn’t even though my doctor had told me to book that duration of an appointment for the same time I had before and he would accommodate the time for my appointment. She just sarcastically told me fine, I’ll just overlap another patient and hung up on me. Very disappointed, they also don’t answer their calls during the windows of phone availability, I was on hold for quite some time before I hung up and tried again.
Doctor at this location pushes you out the door and treats his patients like it’s a walk in clinic. Refuses to run tests for his patients or pushes off their concerns and tells them to book another appointment.

Lucas Shields

They seriously need to restructure the reception area. I’ve called twice in the last week. The first time was to request an inhaler. It took 15 minutes just for them to answer the phone. I’m now calling to book an appointment with my doctor and after waiting another 15 minutes for an answer they just hung up. If phones are only answered during set hours the expectation would be for the phones to actually be answered during those times. It is my understanding that they no longer do walk ins at this location so I don’t understand why phone lines are sitting on hold for an average of 15 minutes.

I’ve never had an issue here with the specialists or the doctors however it is a constant issue dealing with reception.

Lizzy Wright

Dr David Wan is the best family doctor I've ever had. He treats me and my family so well! Dr Wan knows the meaning of respect, privacy, honesty, patience, and unconditional positive regard, no matter the issue. As a result of his kind care, he has earned my trust. He's brilliant and capable and his opener is "how can I help"- and indeed he has helped. He takes time, doesn't talk down to me, and patiently answers my questions. He's open to new points of view but not if they're to my detriment- he relies on evidence and I appreciate him for it. He has taught me a lot. When he doesn't know something, he says so and refers me to people who do. The secretaries and nurses working under him also treat me with kindness and respect. During the pandemic the quality of care from this doctor and his staff did not deteriorate, which is a credit to them. I feel lucky to have found Dr. Wan and his staff. Thank you

Stephanie S

Dr.Nowicki has been my doctor for 8 years, and now my children's doctor aswell. Cannot say enough great things. Listens to your concerns and treats you with respect and like a human. He has literally saved my life. Montebello Clinic has been an excellent resource for health care for my family and I. Thank you for your care .

Robyn Melrose

Dr Janine Hutchinson is amazing, I love her she a great Doctor. Best one I've ever had, she takes the time to listen to her patients and really get to know them..
Dr. David Wan on the other hand doesn't listen what so ever to the patients who know their body. He tries pushing patients into stuff they don't want to do, even after said patient already told them no twice that's not the route they want take. And tried to manplain to me about my body, I think afters of going through my medical issues I believe I know when something is wrong with my body..His very rude, and doesn't use his listening skills.

Josephine Vrbik

Just want to say that installing this booking appointment on-line is genius! now I can do other things rather than staying put for somebody to pick up the phone. Also your staffs are amazing...very fast and friendly.

Maro Minassian

I am writing about the phone services, always on hold for over an hour. Impossible to book online.
My family doctor is amazing, but how can I make an appointment, when I can not get hold of a receptionist.....