Paramed Hamilton - Hamilton, Ontario

Muhire N.

# Warning to Others
"Potential employees should be aware of the challenges and limitations within this company. It's essential to carefully consider whether this company aligns with your career goals and personal values. Please my fellow PSW don’t try this paramed. The supervisor called Diana in Hamilton downtown you are killing this company. You have to treat the people equally and understand what the workers get through. Don’t just like fire them like & all of us. We are walking together to meet the client needs.

stacy M.

I worked for this company for 19 years and they treated employees like garbage. I had another job and they where trying to force me into shifts I was unavailable for.

Mae V.

BEWARE: Staffs sign in and never come in to do the job. Never came many times. DO NOT RECOMMEND. I understand that a big company like this finds it difficult to control over each staff doing their job right but QUALITY OVER QUANTITY. PSWs are given the outmost trust to care for our vulnerable elderly parents and relatives. You’re working for the vulnerable. DO BETTER.

angela H.

Sadly, this company has very little concern or regard for the vulnerable sector they are hired to provide care for. What a terrible example of a homecare provider. Extremely unreliable. The number of no shows or "in and out the door" appointments are concerning. Our loved ones are being neglected. The care that they need and we rely on, either doesn't happen or some ( not all) of the workers show up and do very little. Try calling them and actually reaching a care coordinator..It's become a game of telephone tag while our disabled, frail or ill loved ones are in bed waiting for meals, medication, personal care or help in general. This company should be ashamed, very ashamed.

Rachel C.

The experience with ParaMed has been TERRIBLE. My mother has ALS and this company has made home care unnecessarily stressful for both my mother and us as caregivers. We have experienced some PSWs who are professional con artists and try to get money and items from my family. I even caught this person snooping in my purse and used my phone charger without my permission. ParaMed was informed but this person was not fired which is disgusting. 85% of their PSWs don't know how to provide basic care necessities such as simple diaper changing or a proper bed bath. Us as family members have had to train their PSWs on how to change a diaper and then they need repeated training or have responded, "if you don't like how I change a diaper, you can tell my supervisor" meanwhile this person had feces all other my mother, the bed, the cleaning wipes. Then walked out and said, "you people". This person was not fire, again disgusting. If they do a bed bath, 70% of the PSWs do a lazy job . We have requested not to have a man change my mother's diapers or provide bed baths as that is against my mother's culture as a British Canadian and it makes her uncomfortable. We have a very friendly dog who is also low-key and generally goes to bed while ParaMed staff are here. Having a dog as part of the family is our culture and she is a part of the family for which we have asked to have people that are comfortable with dogs. We don't want someone causing problems and further stress in the home by overreacting or behaving badly. I then received a harassing phone call from their new supervisor Tammy. She began the conversation saying, "is this Rachel, you're the one I want to talk to." I found her tone beyond assertive. She then proceeded to say if we want care we can only have a PSW who doesn't like dogs for which we have to put her away or a man. That is our only option. I said you have an overabundance of PSWs that is not true. She said no that is your only option. I said no and we have the right to choose who we want and we have the right to refuse care if someone doesn't like dogs. The supervisor then began baiting me, "So you're refusing service? So you're refusing service?" I said, "no I am simply refusing someone who doesn't like dogs or is allergic to dogs. I cannot control dander and I do not need someone bringing their personal problems into my home and creating unnecessary stress. My dog is very gentle and to lock in a room she will keep barking as she doesn't understand and we need calm. We have enough problems and don't need stress as my mother is dying from ALS." Then after almost 2 years I receive a phone call again from this new supervisor, Tammy who says she just learned her PSWs have been feeding my mom at dinner time. I said that was correct. They have been for almost 2 years and that was organized by the CCAC in the hospital, Joseph Brant and the company Paramed took over from which at that time was Revera. This new supervisor who is clearly harassing us now as this is the second time she has tried to bully me over the phone said well we can't do that now. I said fine don't bother sending them at night anymore then as your PSWs don't do anything else. That is the only thing they do at night. You can just send your morning PSWs as all they do is give my mom a bed bath. Guess what this power tripping supervisor did? I'll bet you can guess. She tried to also cancel the morning PSWs to spite me and try to force me to capitulate.

To be fair to the 2 PSWs we have in the morning now after almost a year of having terrible PSWs are excellent, but it took a long time. Their names are Sue and Sury. It is unfortunate these 2 professional ladies have aligned themselves with such an unprofessional and terrible company. The fact that CCAC recommends this company to patients in their because their cheap is disgusting. We pay enough in taxes that we should not have to tolerate any of this behaviour. It is time to get rid of CCAC and let Paramed see how far they get without the referrals from CCAC.

Johnny C.

If I could provide ZERO star rating, I would. This is the most dysfunctional agency anywhere. Scheduling is a nightmare, the qualifications, or shall I say, the lack thereof, from this agency’s PSW staff is shocking and abusive!!
My aging grandmother was injured by one their so-called educated PSW’s. Honestly, I don’t know where they get these people from! 50% of them are incompetent, incapable and abusive. Co- ordinators, schedulers, even the Operations manager cannot enactvthe necessary changes in structure to provide adequate care. Bayshore is amazing!!! If not for Bayshore nursing and PSW staff, my loved one would have expired under the watch of Paramed!!
Take this good advice, steer clear of Paramed. Don’t even apply for work there. The good ones all leave to work for a reputable agency like Bayshore or St. Elizabeth. Paramed is disgusting.

S. S.

I would NOT reccomend.
PSWs have ZERO credability.
They will say they tried door bell...
They say you didnt answer your phone...
One even said "your dogs were not locked away so I left. " when she never called to say she was on her way.
Meanwhile you wait at the front door for them to show up, just to call and get some lie about why they couldnt show up.
**Ascoola is the WORST for lieing. She will flat out skip your loved one and lie about no one answering the door - when she never even showed up to the drive way.

Marie D.

On the whole, very good but occasionally, not so good -depending on the PSW in attendance and number of PSWs on the job on “cluster’ care” at retirement homes