Stephenson's Rental Services - Hamilton, Ontario

Janette P.

They screwed up our order, then the delivery, but the real "cherry on top" is that they charged us a $1,000 deposit and even though the equipment was returned in perfect condition two weeks ago, our deposit still hasn't been returned! Now I have to pay off my credit card from our savings or pay huge credit card interest on it. I am so angry. When we called they admitted they screwed up but refuse to do any sort of damage control. They clearly do not care about their customers at all. All the 1 star reviews here say it all...

P. B. T.

I have been going here for years. I know we are big burly conscruction worker but we still have a heart. The attitude was horible. I think the whole staff need a atitude adjustment in customer relation. Also the prices are terrible.

Tajinder B.

I had a good experience at this place. Staff was very helpful. Frank was awesome , helped answer all of our questions. Would recommend 100%

Paul B.

Hidden fees when renting equipment. Asked for the GM to call me multiple times via phone and email. Never got a response.

I would look elsewhere for rentals. Or this location needs to communicate better with clients.

j S.

They made up a crazy story and tried to say the tool was damaged. They also tried to say the bit was not returned. At first it sounded too crazy for there not to be a mix up. Then it turns out the manager of the location is in on the scam. This place is trying to scam people for extra money. After 20 years of renting from here, no one I know will ever use them again. If you rent from here record all interactions as we did. Both video and audio record when speaking to these guys. Because manager is part of the scam, even with proof he still makes excuses.

Michael P.

Reserve the trencher on Wednesday for the May 24 long weekend. Picked it up on Friday at 3:00 second pull the pull cord broke spent an hour fixing that. Work till about 8:30 then the trencher just quit on me. Called it a day tried to start it Saturday morning wouldn't start called them and got the runaround for an hour and a half as I had a crew here waiting for the trench to be dug. They kept stringing me along telling me they'd call me back they call me back but they know they close at 2:00 now they're not answering they had no solution for me. Not a swap out or another trencher available for me reason was I'm working with limited resources was the excuse that he used.
I do understand a long weekend and having limited resources however I don't understand how you can rent somebody something it stops working and have absolutely no solution for them.
They literally stopped answering the phone or would pick it up an instant hold if I can read this place zero Stars I would

Nick B.

I had rented from them in the past and had a good experience- but in trying to call them today, they are not picking up the phone. They let it ring a bunch of times and then lift the receiver and just hang up- three times. I get that sometimes you are busy.... but there is no excuse for treating customers like this. Guess what? Now you won’t receive my personal or business rentals.

Arminda T.

Great customer service and experienced staff. Their up beat personality and friendly demeanor promotes an inviting environment that create repeat business. Always willing to go above and beyond the call of duty! An experience you don't get from competitors.