The Newfoundland and Labrador Medical Care Plan

Si adquieres el MCP seguramente pagarás por un servicio inexistente. Nosotros no pudimos ver a un sólo médico por un año y en situaciones de emergencia responden pobremente. Es un servicio sumamente deficiente y deplorable. He sido testigo de cómo no dan servicio a mujeres embarazadas con sangrados u otros problemas. Vergüenza a todos los líderes y encargados, realmente no les importa la salud, ni la justicia social, ni la gente...

Had to renew my MCP they said it would take almost 2 weeks to do it. I mean how inefficient can a system be that it takes 2 weeks to do a task that requires maybe 5-10 mins of document reviewing and 5 mins for printing the card..

I have been waiting for my renewal card for almost three months.

Great service, answer calls quickly and staff is friendly. Also it is easy to renew MCP - just throw the form into the box and done. The building is easy to find - it has big letters 'MCP' on top

Recently I had to renew my MCP in the mail. It only took approximately three days to have my new MCP card in the mail.

Instead of letting your staff to turn away frustrated clients, here is a suggestion- how about being EXPLICIT with everything, plus the conditions under each circumstances, one needs to successfully renew his or her MCP card? I checked the website and I also called the line to make sure I had everything needed, yet when I got there, I was told that my documentation was incomplete. For example, the employment letter must not be older than 30 days (why isn't this stated anywhere online). Also, I have a VALID work permit, yet I was still told to GO HOME and bring alongside my old permit and receipt for new permit application (what for).

As a student who left NL to pursue graduate studies, I have found the process of applying for out of province coverage to be somewhat of a hassle. The form itself is simple, but the fact that you apply for an out of province coverage certificate (as you now are residing out of the province) but they won't mail the certificate to your OOP address unless you make a special request is somewhat frustrating. I also did not appreciate that when they initially sent me my new card, there was no letter provided stating that you must also keep your old card. Both cards look identical aside from the fact that the new card now has a much earlier date of expiry. When I called a year later requesting a new card to go along with my renewed OOP certificate, as a card is much more convenient to have on your person at all times as opposed to carrying the certificate, the staff I was I'm contact with was extremely condescending about the fact that I had safely destroyed my old card. It would be great to see improvements made with both the communication from MCP staff as well as increased efficiency with regards to the distribution process of cards. (Current turn around took approximately 1 month for a renewal)!

After looking up the address, I saw that the reviews were quite low. My experience at the MCP office couldn’t have gone better. I was in and out in under 15 minutes with my new card. The staff was pleasant and wonderful to deal with. A+