Queen's Family Health Team - Belleville, Ontario

Yvonne D.

I have been with the queens family for nearly 17 years now. And have nothing but good things to say about them. Like any medical office they are busy, but they see you in an decent time frame. The staff is amazing and knowledgeable, my doctor is personable and relatable (yes I do see their residents every so often) but I'd say atleast every other visit I see my actual doctor. They know me and my daughter by name, they check in with me about my mom and sister and my doctor recalls some visits with my dad who passed back in 2017. Try and find another doctor who would do that.! We all love our Queens Family medical team.

Mike T.

Do not understand all the negative comments? Since losing my previous doctor I have had complete success dealing with this office. Dr Andrew Robertson is my doctor and he's extremely professional.. knowledgeable and caring. I'm thrilled to be in his care and I doubt you could find a more dedicated physician in the area.

Mandy V.

The doctors and staff are great! They are great at accommodating if something urgent comes up, which has happened several times with my son and myself. Anytime my doctor has been away for any reason, they have always had another doctor available for me to see. They do frequently have resident doctors working with them, who may be sent to meet with you on their own. These are doctors who are still learning, but this is the best way for them to learn! If you are opposed to seeing a resident due to sensitive nature of the appointment, they do accommodate this. There phone system sucks as it can take a long time to get through to someone. However, if you ever observe what is happening when you are in the waiting room, you will notice that there is one person working to answer the phone for 5 doctors, as well as greet patients arriving for appointments for the same 5 doctors, plus any administrative work also required in their position. So, if that person doesn't go out of there way to have a long winded conversation with you, don't take it as rudeness, they are busy! Remember, at the end of the day, everyone who works here, including the doctors, are only human. And if you give a bit of patience and respect to them while they do their job, I assure you, you get more than that in return. They are a great team!!!

Crystal H.

I have had a wonderful experience with both the Office staff and Dr. Robin Morin. They are friendly, kind and accommodating. I have been without a family doctor for many years and was treated with dignity and respect when discussing my health issues. I feel Dr. Morin is the most empathetic doctor I have ever encountered. 5 well deserved stars!

Pamela P.

A new doctor took over my previous doctors practice and patients. I personally am not someone who rushes to see thier doctor for a sniffle but rather sees a doctor only for important health issues. I called my doctors office on Tuesday October 18th when I was then informed that a nurse would call me to gather health issues and relay them to my doctor. Here it's Friday October 21st and I'm still waiting for the phone call from the nurse.

Jenn P.

We switched from Dr Gray to Dr Whelan. She really is a fantastic doctor. She takes her time to listen. By far the best doctor we have ever had!!

Peter M.

Edit: I wanted to add the following. Although I still great care I lost getting to see a mental health worker. The one that was working with me ended up leaving and I only found out a week before my next scheduled appointment. Now months later they have a replacement but have been told they are no longer doing one on one therapy but group therapy. That rough for someone with social anxiety issues however the kicker? The group therapy is being done from 1 to 3 on a Tuesday meaning anyone with a full time job is out of luck unless they find a private therapist.

Previous: Although it may be hard to get through on the phones, the quality and care my daughter and I have received from Dr. Bonacci and the Allied Health Team is Amazing. Friendly, caring, and knowledgeable staff!!!

If it wasn't for this team of amazing doctors I would still be on a cocktail of anti-depressants and agoraphobic. When I went to them I was over 250lbs, could barely sleep, was terrified to leave the house, and written off on permanent disability from Sun Life Assurance. Today I weigh 158lbs, only take one perscription, and am back at work.

What doctors failed to do from 2010 through to 2015, the doctors here did from August 2015 - November 2015.

Elaine K.

I absolutely love this clinic. The staff make me feel part of their family. They have gone above and beyond any of my expectations. I feel comfortable asking questions and do not feel judged. They have made me feel like a more confident parent and I actually really feel they care about the well-being of my family.
Elaine Kruithof