Best Buy - Belleville, Ontario

Erik C.

Correct mais quand je suis passé le departement des accessoires etait presque vide. Pas de case pour mon téléphone. Pixel Xl

Lalit K.

I’ve found that Best Buy tends to have higher prices compared to other retailers, even during sales. The selection is somewhat limited, and they don’t always have the items I’m looking for in stock. If you’re searching for a good deal, you might want to shop around before committing here.

Jaimin P.

The customer service I experienced was absolutely appalling. I purchased a Mac yesterday and noticed a screen issue, so I went back to the store to return it under their 30-day exchange policy. The employee I dealt with (who wore glasses, ironically) claimed she couldn’t see the issue and had the audacity to mock me, saying this was the “first time” anyone had reported such a problem. Instead of addressing my concern, she started chatting and laughing with another employee, giving me side-eyes like it was all a joke. This behavior was completely unprofessional and disrespectful. A “no questions asked” return policy clearly means nothing here. Worst customer service I’ve ever encountered—absolutely unacceptable!

Meet P.

I had an extremely disappointing experience at Best Buy recently. I visited the store to inquire about mobile phones, but the customer service was appalling. The first employee I approached rudely dismissed me, saying it wasn’t their department, and directed me to someone else. When I went to the second employee, they also said it wasn’t their responsibility and promised to send someone to assist me. I waited, but no one ever came. This lack of accountability and poor communication among staff is unacceptable. It felt like no one wanted to help, and my time was completely wasted. I expect better from a major retailer like Best Buy. This experience has made me reconsider ever shopping here again.

Shiv P.

The experience was terrible, with no sense of customer service. The staff were rude and acted as if we owed them money, despite spending our hard-earned money there. When we went to return an item, they showed no concern or care.i hate this store so much discrimination and not even a knowledge of how to communicate

Renee R.

My husband placed an order online for a tv at this location.showed 3 in store online. no notice.. order cancelled! False advertising.. we ordered again online.. same thing !! 3 days later cancelled!! What is going on with Best Buy!! Think we will shop somewhere else from now on.

shaiza Z.

To start with, I would love to give negative rating.

Worst Experience Ever - Discrimination and Incompetence at Best Buy Belleville

My recent visit to the Best Buy in Belleville, ON, was an absolute nightmare. The service was beyond appalling, and the staff's behaviour was discriminatory, lazy, and downright rude.

On the 30th of Dec 2024, we drove two hours to this store specifically to purchase a phone that was available only at this location. We had a gift card, which all other Best Buy stores assured us could be used toward the down payment. Our plan was to put the phone on financing, but the staff immediately denied us, claiming it wasn’t possible with our provider. This was blatantly false, as our provider confirmed over the phone that Best Buy could process the financing.

The staff, particularly the person at the mobile section, didn’t even attempt to help. They were dismissive, arrogant, and unwilling to put in even a minimal effort. When we suggested calling the provider—something Best Buy is fully capable of doing as a dealer—they flat-out refused, making it clear they had no intention of trying.

The floor team lead, William, was no better. His condescending attitude and sheer arrogance were shocking. He not only failed to resolve the issue but also spoke to us with a clear lack of respect. Same with the other guy who was cutting us off repeatedly and refusing to listen who outright denied to check if financing was possible.

What made this experience even worse was the consistent behaviour across the board. It wasn’t just one or two employees with terrible attitudes—the entire store seemed to exude the same unprofessional and dismissive energy. Every interaction we had felt like a battle against indifference and laziness.

This experience left us feeling humiliated, angry, and completely disrespected. Despite having clear confirmation from our provider, the staff refused to make any effort to accommodate us. Driving two hours to encounter such blatant disregard and discrimination was infuriating.

If you’re looking for assistance, professionalism, or even basic human decency, avoid the Belleville Best Buy at all costs. I’ll be warning everyone I know to steer clear of this disgraceful establishment.

Deanna G.

I went to the Best Buy at the Quinte Mall the other day. I had just got a new phone at another Best Buy location. Not being a techy kind of gal, I had some some questions about doing a factory reset on my old phone. I believe the young man's name that was helping me was Nolan. If have that wrong, just look for the young man with a big cheery smile. What a joy to deal with him! So friendly, very helpful, professional and patient with me. Thank you Nolan! You made my day! 😁