Dr. Ya Liu, Pediatrician, King Square Medical Centre

We have been visiting the clinic with our newborn for several months, experience was not pleasant. Not exactly sure why we need an appointment time if the doctor cannot make it on time, always a 30+minutes wait inside the clinical room with our newborn clothes taken off. Imagine waiting with a crying baby… and in a clinic with many other patients and parents… Second, reception and assistant are not friendly, we may ask some questions and they will just ignore, when we ask the second time, they would be inpatient and said “I’ll tell you later”… When we ask questions to the reception and assistant, most of the time the response is “wait and ask the doctor”. But the doctor is always late, the rushing through our check ups and heading into another baby… They don’t seem to care about their reviews here, so sharing personal experiences and hope it helps some readers somehow.

Besides collecting payments from parents, a receptionist in the medical office might also schedule appointments, answer phone calls, verify and maintain patient records. If money is tight, exploring other job opportunities might be a good idea. Dr.liu you really need consider your reception.

Her assistant did all the assessments during the physical check. She came in the end to read her assistant's notes without looking at my child. I don't think its moral or safe to practice in such a way. I'm so glad I fired her and found a responsible pediatrician for my child. She is not a Canadian-trained MD, btw. Just be careful with her.

不敢相信前台这样的人都能找到工作，任何一个人都会做的比她好，态度恶劣。

I have been visiting this Pediatrician office a few times with my baby and unfortunately, it was not a pleasant experience. While the receptionist and medical assistant were courteous and efficient, the overall focus of the clinic seemed to be on profit-making. The doctor was impatient and didn't seem interested in listening to parent's concerns. Instead, she rushed through appointments spending no more than 3-5 minutes with the children. As a new parent, I found this very frustrating as we do have questions and concerns that we wanted to discuss with the doctor. In addition to this, the clinic also upsold unnecessary add-on services which I found to be a bit pushy. Furthermore, when the clinic ran out of vaccines for my baby, they didn't call to reschedule the appointment. Instead, they told us to come back again after we were already there, resulting in an unnecessary additional appointment. Not all the babies enjoy the car ride, and parents could be busy with their life/work especially with the new little member to their family. Unfortunately, the clinic doesn’t seem to consider their patient while aiming for the max profit. Overall, I would not recommend this Pediatrician office to parents who are looking for a doctor who will spend time and care for their children, especially newborn babies. I recommend finding another Pediatrician office where they prioritize the health and well-being of children and their families

I called many times but no one ever pick up the phone. Then I emailed to book an appointment, but still no response at all!

Front desk lady is so rude. Can’t understand such one can work in kids clinic.

The front desk staff is insulting with a very negative attitude and is not helpful. When your child becomes sick, the front desk staff will tell you Dr. Ya can only give you a phone appointment and even the phone appointment will be scheduled 2 or 3 days later. If you don't want to wait that long, they will ask you to go to emergency. Now, you only can see Dr. Ya Liu in person when you booked the vaccine, otherwise, you won't be able to see her in person. I don't know what she means as a pediatrician if her patients cannot get any help from her when they sicked.