Infinite Building Supplies ( IBS ) - Brampton, Ontario

mark w

So....I went to this Infinite Building Supplies company for custom made doors - both fire rated and hollow 6 panel doors. Prior to going I had asked question through correspondence with their sales team. They assured me that they do custom made doors and that they will even cut and core for an additional. They asked me for all measurements and to also take pictures of my openings and provide it to them. They said they provided frames and hinges but not the handles. Which is understood. They cut the doors the proper heights and widths,but the cut all of my door handles at 30.5 inches on all my doors. I ordered 6 doors by the way. By the way, 5 out of 6 of my doors are 30 x 76 inches. Yet they cut all the handles at 30.5 inches.

I made them aware of the situation via phone call and they brushed me off. So I drove there to speak with them in person. Only to have them try and brush me off again. I said no I need a super visor or manager. They got someone from the warehouse and said he's the super visor. I told him what occurred,showed him pictures and he said to me that the handles are fine. I said to him there is an industry standard of 40 inch from Finished Floor. However, Ontario building code stipulates between 900 to 1100 me which is between 35 ½ to 43 inches.

The gentleman told me there is no such thing as a building code for doors and that all the doors are cut between 40 to 44 inches from the top of the doors. I told him he is incorrect but insisted that he is right. This is when I asked for a manager. They gave me the number of someone and said to call,when I did the person kept sending my call to voicemail. I inquired with the shop who's number they provided me with only to find out it belongs to another person working in the warehouse. They tried to pull a fast one. Fast forward 1 week and no one has called me back.

So pissed. Worse part is when I was there I presented them the opportunity to fix their mistake. At this point I am livid. Need them to rectify this ASAP or refund my funds.

Only reason I went with this company is because they got back to me by end of business day when I had initially left them a message in the morning. When it came to custo er service they playing "deaf, dumb and blind".

Attached you will see a picture of what they said is acceptable. As well as a picture of the Ontario Building Code.

Worse customer service when it comes to handling or rectifying situations. Sad part is,their initial customer service is good and what got me in the door.

Mahmood Chaudhry

Punum staff is very good in Customer Service. All front desk staff are very polite and welcoming with good experience about their store products. We Royalmont Construction Company are very happy with Infinite Building Supplies and their staff . Highly recommended.

Walid Hamo

I recently had a frustrating experience with Infinite Building Suppliers. I ordered two vanities and was told to pick them up at 3:00 pm. When I arrived at 3:15 pm, I was informed that my order wasn’t ready yet and hadn’t even been started. After a two-hour wait, I received one vanity, but it was the wrong color. I’m still waiting for the second vanity. Additionally, their customer service was lacking—other customers were prioritized over me, causing further delays. Overall, my experience was miserable, and I wouldn’t recommend this place. It’s not worth your time.

TUffy Jaggi

Excellent outlet for plumbing essentials. Best price for vanities, faucets, LED mirrors, shower panels etc. apart from the best prices the Sevice of the staff is excellent & personal, all of the staff make u feel very important. Special mention to Avtaar whose service is excellent. As also all the other staff On the counter Mehak, Preety, Poonam, Himani & others. Back end staff too r very prompt in delivering the orders. I would definitely recommend a visit for all looking for plumbing electrical & other building supplies.

Manreen Kaur

Very Happy with the stuff purchased from them . They helped us redesign our washroom . Their products changed the entire look of our washroom . It was amazing experience and would recommend this store to friends and family. Amazing customer service

Aws Nabeel

Professional service very cheap price and affordable. Best quality in town. Never going to home depot lol this will be my homedepot.

viswanadh sunkavalli

Special thanks to Poonam, I ordered a vanity 48 inch which is custom made. It's tight schedule. She made it possible in 4 hours and customer is happy.

I really appreciate poonam, mehak, preet's support.

All tge best ?

Simran Buttar

Very good quality stuff and excellent customer service. Went at store today and poonam helped me . Very polite and helpful. Best place for contractors .