Royal West Medical Centre - Brampton, Ontario

kal

Service was abhorrent. I’ve been suffering from debilitating back pain for months and came to get a third opinion because prior treatments have not helped. Doctor took a look at my back and set me up for an ultrasound to see what was going on, but when I went to the front desk not even 2 minutes later she called them to cancel my appointment! According to her I “didn’t need it”, and to get an explanation I needed to book another appointment for 3 weeks later. Unacceptable behaviour. To recommend me an appointment that I seriously need only to take it away almost immediately because I “don’t need it”? I will never do myself the disservice of seeing this doctor again. She does not know how to properly attend to her patients.

The receptionists are also clearly novices in how to be good receptionists. When I spoke to them only 2 people seemed to have actual jobs to do, while the other 3 were just sitting chatting and ignoring anyone that comes in. It's hard to get the 2 real receptionists' attention because they're busy chatting. Seems like they're getting paid to do nothing but talk to each other.

I will say however that the bedside manner of the physio staff is noteworthy. I felt relaxed and respected.

Saqib S.

This place is a joke.

Terrible at setting appointments.

They will charge you random fees for forms that go UP each time you visit.

They will even charge you for forms that need family doctor declaration from the GOVERNMENT OF CANADA.

They will of course ALSO charge you to sign up with the clinic.

If you decide to leave them....yep you guessed it. They WILL charge you to move to the other doctor's office.

The "management" here is just trying to get your money every way possible.
Scammers.

The other reviews are evidence to stay away from this place.

Jass S.

Reception is so unprofessional. I mean all of them collectively. Phones are never answered, you are always on waiting. No one calls back after you select option 3. Appointments are never seen on time in fact even 2 hours later. This clinic surely needs the attention of the medical oversight board. It has the lowest review score and doctors and management seem completely ignorant. If anyone knows the agency to complain to please do.

Ambreen I.

I'm still waiting! My appointment was at 4:30 pm. I rushed out from work, picked up my kids from school, drove all the way from Guelph just to be on time , reach 5 mins earlier from my appointment. Its 7:48 pm and I'm still waiting for my turn. This is a Pathetic clinic, zero level of understanding arrogant and rude staff especially the lady on reception. I want to give 0 star to this pathetic staff. They don't regard for people's time.

Gea L.

I found Rabia not that helpful. She left me till last spite she knew of the time of my appointment. Manan was more polite in explaining things when he took my BP.i also find that the doctor cut his days of work down to 1 day a week which is not very good. He's getting rude and wants to rush me at my appointment. Poorly done and won't talk to me about an incident I received from someone else who I received it from. Very poor service.Time to look for someone who is more caring about patients

Trudy F.

I'm still waiting! My appointment was at 5:10pm I rushed out of work to be here just to get MRI results and it's now 8:10pm still waiting! No regard for people's time. They could have called me before i came in to change my time and many other people waiting in parking lot. Just want to update. It is 9pm. Did I mention my appt was 4 hours ago and I'm still waiting!

Eric J.

Absolutely shambolic treatment by receptionist. I Drove my mother with arrhythmia 50 min to find out scheduled appointment was incorrectly entered into the system and then she wouldn’t allow us to see the doctor and we had to reschedule even though there were literally no walk in patients . They even got the location wrong telling us the appointment would be at the chin location but when we got there the clinic was closed for maintenance. Worst experience ever . Don’t go here , it’s an utter waste of time.

Helen K.

Just found out they will charge me 300 dollars to transfer my medical file to my new doctor after being told that my doctor at royal west is leaving. Along with poor service, they will scam you for every dollar. Do not recommend this clinic at all!