The Richmond Retirement Residence - Belleville, Ontario

HELPING H.

I've been to a few retirement homes in Belleville and the Richmond retirement home is one of the best. Friendly staff and lots of activities for the residents. The rooms are cleaned properly compared to other retirement homes I've seen and if any repairs need to be addressed it is done quickly. I would highly recommend The Richmond Retirement Residence if your looking for a place to call home.

Julie M.

My father lived at the Richmond for about 3 yrs. Among other charges, he paid monthly for the service of having his room cleaned. When he moved out into long term care, I was shocked to see the filth in his room that had not been cleaned in god knows how long. The smell and the filth in the bathroom was atrocious. Nothing had been wiped or swept or washed in god knows how long! There were bugs in the window sil and his table where he sometimes ate his meals looked like it had never been cleaned. We were given 24 hrs to move my dad to LTC and I expected that we would be refunded the last months rent, but the Richmond will not refund the rent and to make matters worse they also took out an extra $3,648. For the month of Dec/24. So this means that he has paid twice for the month of Dec and now there is no money to pay for his new location. There will be an NSF charge from the bank and again The Richmond refused to pay the NSF fee for this huge mess they have created. It seems the Richmond believes my father to be a very wealthy man because of their flippant attitude about cleaning out his bank account!! Beware of the Richmond as they are a rip off and will suck you dry of your money then try to make out it's your fault. I will be making complaints to the authorities about the Richmond. Someone needs to make them accountable.

Rose D.

My daughter moved to the Richmond Retirement home in November of 2014 after being involved in a motor vehicle accident where she obtained a traumatic brain injury. The Richmond Retirement home was made aware of the requirements and all her physical needs. Despite this; the home failed to meet those needs and she was evicted from the home in 2020 after she went missing from the home and police found her. There was a failure by the home to check on my daughter when she did not come down for meals which resulted in my daughter who suffers from a traumatic brain injury going missing from the home in Feb of 2020.

On return to the home, staff would lock us into the room, tape the door shut, and open the door constantly despite we were made to stay with our daughter as the home refused to take any responsibility for her after she went missing from the home. We were told that the only way she could return to the home is if one of us stayed with her.

On one occasion, my daughter's call bell - a button used to signal the nurses when a resident is in distress was not working next to her bed in 2021. At the time my daughter was having a severe seizure. I used the call button several times and when no staff came, I was forced to call 911 myself. I attempted to call the home from my phone and the nurse on duty answered the phone and hung up on me. On more than several occasions, medication errors were made from 2014-2021. On several occasions, nurses would not witness her taking her medication despite the home new that my daughter had a history of mental illness and suicide attempts. I eventually took over administrating the medication to my daughter.

There was neglect with providing my daughter with enough food or meal replacement offers when my daughter could not eat a certain food at mealtime due to bell’s palsy or allergies. On more than one occasion I had to buy meals for my daughter outside of the home. Food was often overcooked and there were times that she was unable to cut through it. Expired products were served on more than one occasion. Food portions were also very small lacking the nutrients my daughter needed. They refuse to follow any sort of meal diet despite several talks with the kitchen manager. There were times my daughter was verbally insulted by staff and the general manager, had private info shared by nursing staff in the open dining room. I witnessed this first hand.

The rooms are not properly cleaned. Recycling is often left for days in the laundry room. Recycling is blocked by a wheelchair making it hard for residents to put their recycling in the bins. The washing machine was often dirty or taken up by PSWs. During covid restrictions, trays were left in the hallway all day. During my stay with my daughter staff refused to empty garbage from her room. My husband and I took over cleaning the room due to the lack of it being properly cleaned. A resident in one of the rooms reported to me that there were bugs in her room and staff refused to do anything.

My daughter went to the general manager on two separate occasions to report a staff member being in her room. On both occasions, there was no reason for the staff member to be in my daughter’s room. On one occasion I witnessed this same staff member going through my daughter’s kitchenette cupboards. When I brought it to the general manager's attention no actions were taken against the staff member to protect my daughter from abuse by a staff member. That staff member is still employed at the Richmond retirement home. My daughter also had an MP3 recorder go missing and a Wii fit game. We also heard of another resident who reported a theft of alcohol in September 2018. Despite video evidence, no actions were taken to protect residents from abuse by a staff member as required by the Licensee’s abuse policy and the legislation. Several other thefts were since reported by residents in the home.

During my husband and my 13-month stay with our daughter, we witnessed residents being handled wrongly and yelled at constantly especially those with dementia.

Larry C. B.

My name is Larry & my sister is finishing a 2 week Respite Care stay at the Richmond Retirement Residence. All staff have been very helpful & willing to do whatever it takes to make her stay fun, secure & filled with the services she requires. We have recommend to family that she stay there at the end of the Respite stay … and that it becomes her new home! Thank you Richmond people!!

William M.

My sister who suffers from dementia has been a resident of the Richmond in Belleville for the past 2 years. The care and understanding the workers and management show is amazing. My sister always tells me how clean it is , how good the meals are and how lucky she is that we chose the Richmond. It’s very hard to make the decision for a loved one such as this but the Richmond makes you feel you have made the right decision.

Neila C.

My team at Seniors Relocation Services moved a lady into Richmond Retirement Residence. They said it was a place they'd be comfortable leaving their own family. The staff were friendly and warm.

tarrah K.

The Richmond Retirement Residence is outstanding. The staff go above and beyond. Every day there are new and fun activities for residence to enjoy and be social. Menu options are top notch . Overall, remarkably clean and everyone is happy .

Tigger G.

I went to visit some friends at Richmond retirement residence home.I was so pleased to see how beautiful and warm welcoming I felt when I went to a visit. They have done such an amazing job and the dining room is beautiful. they have another room off the dining area. residents can sit and enjoy one another's company and get their drinks from the machines. Great jo, staff, for all the terrific jobs you do each day. The residents are so lucky to live in a beautiful home.