Wig's Pumps & Water Treatment - Saskatoon, Saskatchewan

Gabriela

Long term customer service below my standard. They do not stock 1 single part for a very current $4000 DAB pump purchased there. A WEEK to receive any part associated with this whole unit the stick and sell. They just suggest buying the whole unit again. They do carry quality products so I'd expect quality customer service.At minimum I would expect Wigs to stand behind what they sell and have on hand a dozen of the most commonly replaced parts so their customers do not have to wait a week for water. Let's do better Wigs. Lost this customer to Southern Irrigation.

Jared E.

Alec was super helpful. Disassembled, cleaned, and tested my pump for free since I bought a motor for it. He even let me watch. Gave me good advice on a pump sleeve to keep it from overheating, even gave me a spare piece of scrap pipe they were throwing out.

Dima A.

I would like to say a huge thank you to Tyler Blues for professionally handling customer service today. Tyler made an effort to make sure my concern was understood and came up with the proper solution to meet my needs! I highly recommend Tyler's customer service.

Thanks.

Ross M.

I’d like to give a shout out to Pat in inside sales for a wonderful customer experience. I called to describe a problem that apparently involved a wigs pump and a competitors pressure tank. After problem-solving with Pat for at least 20 minutes, he figured out the problem and recommended a solution. He is very knowledgable and patient and walked me through each of these tests until we finally resolved the problem. Thanks, Pat. Much appreciated.

Cole S.

They claim they pride themselves with customer service, yet when you try call them noone will ever answer the phone. Do better...

Reply to owners response:
Tried calling after you replied and guess what, no answer......

Baillie S.

There are some really superb people employed at Wig's. Krista and Kendyl both exemplify the merits of professional, friendly service. Of special note, however, is Pat who is not only highly knowledgeable but also truly dedicated to providing superior customer service. Pat is genuinely interested in his customer's needs.
It is people like these who make a company great.

Andrew G.

What a great company to deal with, really know what they are talking about and service is great. One downside is it feels like it takes forever and a day to get a real person on the line and there is no email address on the website that a guy can just email directly instead of going through the "contact us" tab and then end up having to setup an account.

Michaela S.

By far some of the best customer service I have ever experienced. Thanks Pat for your wealth of knowledge and friendly attitude. Will definitely be taking my business here again!