Viva Care Medical Clinic (NO LONGER WALK-IN) - Port Coquitlam, British Columbia

Ivy S.

This clinic doesn’t deserve even one star! I’m not sure how and why they operate! It is impossible to get in touch with them, it is impossible to book. They very often don’t even have a doctor there. They don’t accept walk ins and you have to book in advance, but you simply can’t. Their phones often not working, and if they are working, you keep going in circles from one recorded message to another. You can not talk to the receptionist at all! My appointment was suspiciously cancelled just couple of hours before the time. Extremely unprofessional clinic.

David R.

Dr Jackson is amazing, but expect to wait 1-1.5 hours even if you have an appointment.

The scheduling is not done properly, nobody should wait an hour past the appointment time. Last time I checked, people get fired for showing up an hour late to meetings.

We will look to find another doctor, and sadly miss Dr Jackson until they stop overbooking.

Taylor

ABSOLUTELY TERRIBLE! I have left a review before about this place because they kept scheduling me for days they were closed or the doctor I see wasn’t in. Now its even worse, I had an over the phone appointment because I had question about a condition family members have. I was asking if I needed to get tested for it and what I needed to do to get tested. I was told I need to get a blood test, they’d send me the paperwork and I just had to book appointment to get that done. Well I got my blood taken and had been waiting because I assumed they would let me know when my results came in. I finally emailed them and they told me my results came in and I’d be called between 5 and 5:30 with the results. Well that was complete lies, they called late and didn’t even let me know that the doctor was behind. When I finally spoke to him he said they didn’t do the test and he acted like I was stupid because I didn’t know they needed the positive results my father had gotten. So basically wasted my time and lied and the doctor also was asking all these questions we already discussed when i first spoke with him a month ago. Never going back

Michael O.

Horrible service, I had a appointment for 10am today for a office visit booked a week ago, I came in they told me the doctor will only do it over the phone even though I specifically said office visit when I booked the appointment. 10am comes I am waiting for the doctor.. No call. 10:30 I call the office they say the doctor is behind and will call me. I call again at 11:45 and they tell me they had the wrong number from me.. I've been to this clinic multiple times and my number has never changed. It is now 2:15pm I had to call them three times in a row for someone to finally pick up and they tell me their gonna ask if the doctor is available now? This place is a joke and I will never be returning. Save your breathe and if you're worried about your health find somewhere else.

Alexis R.

I have always gotten the attention I needed from 2 of the nice doctors here 🙂

Kirk M. N.

I've been there twice. The first time I got in to see a doctor a few minutes before my appointment. The second time it was crazy busy. I stood for a while because there were so many patients. I waited for a short while, about 15 minutes I think. The doctor was excellent on both occasions. He was meticulous and checked everything. I recommend this clinic, but make sure to get an appointment before you go. You can request an appointment online and they get back to you via email.

William P.

Had an appointment for 5:15. Receptionist number 1 says dr about 15 minutes late. No problem. About 35 minutes later receptionist number 2 asks if I have an appointment. I confirm my time and after checking her computer she says “ oh my computer changed and said you’re already in” Im not good with technology but computers don’t change on their own. Been waiting an hour and 20 now.

Sahar S.

Dr Khalil is a great doctor who actually cares about his patients. He’s knowledgeable, kind and patient. He explains things throughout and never rushes appointments. The nurse at the clinic is also extremely kind and warm.