Thermoproof Windows Showroom & Factory - Cobble Hill, British Columbia

Pete82451

I was directed to Thermoproof quite by chance on a different matter, saw their beautiful products, and have now replaced eight of our old and faulty windows with their excellent triple-pane windows.
I cannot speak highly enough of these people, from reception through to installation, and thoroughly recommend Thermoproof to anyone in need of their excellent products.

Robin M.

We had our windows and patio doors replaced and couldn’t be happier. The team did a fantastic job from measuring and quoting, delivering on time, to installation. It’s the first time we’ve done a renovation that required window replacement and they look fantastic.

Jessica G.

I ordered a fairly large window package from Thermoproof for my new construction home. Every step of the way I appreciated their excellent response time and customer service. They really took the time to help me get all the many details right, and even with a few hiccoughs along the way I always felt supported. I couldn't be happier with the end result; I'm pleased with the quality and they look great! Manufactured 5 minutes down the road is just icing on the cake.

Thank you Cam and team!!

Maikan

I'm a contractor, bought from Thermoproof for years when I needed basic budget windows for working/fixed -income customers. After years satisfied, they've had changes in personnel and functioning. Most recently I entrusting a top customer/young family to them for screens. They farmed out the job, subcontractor did it sloppy - misaligned/dangerously sharp corners, cheap gasketing that failed, etc. When I told Thermoproof they half engaged then ignored for 2 months, finally refusing to fix, proposing a redo at still more cost. It's way less money than I've had to eat when I fail a customer, one could just say we're not sure how that happened, sorry, here's a redo right away. I'm a loyal person but after that I can't entrust them again.

Gillian C.

We bought all new widows for our old house from Thermoproof starting in 2001 and continuing over the next 5 years. We have been very happy with them. 20 years later we had one hinge failure and Dale (a pleasure to deal with) replaced it free of charge. Now that is service!

Al E. B.

Ordered a window to match the windows in my home. Was exactly what I expected and manufactured within the time frame they indicated.

Very happy with the quality of the window. I installed the window myself as per the instructions provided to me.

Jay H.

The staff were super! Marty was professional and pleasant and had a repair done in no time at all. He made my day and I have been telling others how pleased I am with the service. Thank you Thermoproof.

Jack L.

Over 2020/2021, I have had Thermoproof supply four large windows for my basement floor and also supply-and-install exterior French doors in our dining room. The quality of materials is excellent and the installation of our French doors looks fantastic! (see photo).

I wouldn't describe the female front desk representative as particularly warm or overtly friendly. In fact, I would go so far as to say she made me feel like I was a slight inconvenience.

However, my overall experience with the product and installation team has been great.