The Hamlets at Duncan, an Optima Living community - Duncan, British Columbia

Mikyla C.

The Hamlets at Duncan has been an inviting and awesome work environment. I've worked at the Hamlets for 3.5 years and have always felt appreciated for the dedicated work I've put in from the management team. It's such a fun environment to work in, the recreation team puts on awesome events and celebrations that not only include the residents but staff as well. The Hamlets at Duncan strives to provide the residents with exceptional person centerd care. Personally I wouldn't want to work anywhere else. Thank you Hamlets as Duncan for everything you do for Residents, family, and staff!!

Kk C.

Five months ago my mother died an unneccesarily painful and prolonged death in The Hamlets at the hands of an inefficient doctor and upper management. Five months later, I am still reeling at memories of seeing my mom's face twisted in abject agony for days because, despite my many efforts and those of the nursing staff, the doctor refused to increase the pain meds to deliver a caring and painless transition to death, and management completely ignored the problem. My mom died and I never heard a word from The Hamlets again. Upon complaining to Optima about the entire situation, I was given a verbal apology and told that loved ones should always receive condolences. Beyond that verbal one, I have never received as much as a card. Platitudes do not go far when caregivers and loved ones are treated with such indignity. I know this review will be deleted by administration, but I hope some clarity is gained by my experience before that happens.

Garth M.

I was surprised to see all the negative reviews here, it almost seemed like a coordinated attack. My wife has been a resident here in Long Term Care since it opened and I have always found the staff to be caring, helpful and friendly. Admittedly there was some disorganization at the beginning and there have been a lot of management changes but that could be expected with a new facility and a change in ownership. None of this has affected the excellent care my wife has been given. I have certainly not seen any of the problems reported by the press in long term care facilities across Canada. I would certainly not hesitate to recommend the Hamlets at Duncan to anyone needing long term care in this area.

Deborah S. F.

Our Mother has been a resident at The Hamlets since last March. We are so grateful for the creative and individualized care that she receives! it is truly awesome and is unlike the care she received at her last 2 places--one of which she got very sick at, and one of which closed suddenly with 9 days notice. She feels safe and cared for. Some of the special care points:
1) her children live out of province and the staff pick up the phone and help her to call when she has an anxious day.
2) she was incontinent and very weak when she arrived--now she is continent, and strong, and she has gained some needed weight.
3) she used a wheel chair when she first came. Now she uses a walker, and walks the corridors of her family unit, independently.
4) but very important, the staff act like family--they are patient and understanding, and they take the time with mom and the other residents.
Deborah Stewart Finestone

Teresa P.

Lovely A/L facility in Duncan. Great staff & management. Lots of activities for tje residents
Food is great, building is very clean highly recommended

Donald A.

Most negative reports that appear here are indeed posted by disgruntled employees who for various reasons don't fit into the very difficult care provider role. It is a difficult employment to say the least and also rewarding for many. This facility has had problems over the last 2 years through the CV19 epidemic that greatly effected construction and staffing while admitting LTC residents.

I wait patiently for a unit in the assisted living wing which is nearing completion. I have been assigned a suite. The staff have all been very helpful from management, Nurses and general support staff. From what I have seen the quality of care and amenities is certainly outstanding and as my wife has been a resident LTC patient for nearly all this past year I can state that this will be a first class facility when fully up and running.

The 4 stars will undoubtedly become 5 on my personal move.

Heather S.

I had a tour with Karen today. She introduced to me to many residents and very friendly staff. The rooms and building are absolutely beautiful!

Kirsten L.

Great place to work. Friendly care and management staff. It has come along way over the past year.