RONA+ Victoria (Tillicum) - Victoria, British Columbia

travis R.

Good service and privés

Mariam S.

Great variety of home products but the cleaning is missing.
Washrooms at least it's 1 month nobody cleans them.
Plant are dying, looks like staff don't know they need water.
Pictures attached.

Rona. Do better

Jake A. R.

Save yourself the time and headache, and shop somewhere else. They make it so difficult to be a paying customer, it's like they're trying to go out of business. Half the time, they don't have what you need in stock. So I've checked online to make sure it's in stock before going there, but then it's not on the shelf. Asked an employee, and he didn't know how to help me, so I order online for pickup. I go in after being notified my order is ready, and it takes them half an hour to find it.

On my last attempt, I checked online, and the items I needed were in stock, and one was on sale! When I went in, the sale item didn't have the sale price displayed. It was also locked away, and the only employee I could find was busy with another disgruntled customer. Not wanting to wait any longer, I went to pay for the other item I came for. The self-checkouts were closed, so I went to the customer service desk. They told me their till wasn't working, and directed me to another cashier. I tried to pay, but the machine couldn't process my credit card (which worked perfectly fine 10 minutes later at another store). Every attempt to shop there is a huge waste of my time, so I'll be saving time driving the extra 20-30 minutes to/from Castle or Home Depot instead from now on.

Melissa R.

So understaffed. It's hard to find someone to help you find anything. I ordered an item in-store at the Tillicum location to be sent from the Langford location (thinking it would be convenient...I was so wrong). Why did it take 2 weeks to get?! I had to call the store multiple times to get an status update.

Tar C.

The staff are friendly. That’s about it. This location never has anything useful in terms of fasteners and building supplies. It should just become a home decor store. It is NOT a hardware store. If it wasn’t for the staff, this location would get 1 star. It might get 3 stars if there was ever enough staff to get assistance.

Chad D.

Very large store over two-levels with central escalators.

Good selection of household items, contractors needs, and DIY stuff.

Usually kinda quiet when I visit.
A Tillicum Mall anchor with lots of parking.
Easily accessible by #11 - 8 -21 -22 from downtown and #11 - 26 buses from UVic.

Russ A.

I’ve probably been here 50 times and 50 times I’ve had to wait 15-20 mins to pay because they don’t put barcodes on anything and have no idea what they are doing at the till. EVERY SINGLE TIME. this was the last straw for me!

Anudeep S.

One of the best places to shop at in Victoria for various products including the seasonal ones. Provides a variety of offers and good prices throughout the year and additional price discount and vouchers. Plenty of parking space and always super clean. Clearance picks are really good too.