Aquarius Medical Clinic - Vancouver, British Columbia

Dylan R.

Je n’ai jamais vu une clinique aussi incompétente.
J’ai eu une consultation au telephone suite à un accident de travail.
Le médecin me dit de faire des radios.
Je fais les radios, on me demande de repayer une consultation pour comprendre le résultat de la radio ( j’avais compris le résultat de ma radio). Je trouve pas ça normal de payer pour le retour (le retour après radiographie) mais en plus je n’ai pas eu mon arrêt de travail, pas de médicament, pas de papier pour votre un kiné je trouve ça bizarre. Je rappel une autre fois et on me dit que tout a été envoyé à worksafe. J’ai eu worksafe au téléphone 10 jours après. Ils ont jamais rien reçu.

Obligé de voir un autre médecin pour me faire un arrêt de travail, une ordonnance pour des médicaments et une prescription de kiné.

Ils sont bon juste à encaisser les chèques.

Mariajosé G.

Dr. Zou, Dr. Chan, Dr. Ross, Dr. Lana and the other doctors whose names I unfortunately can’t recall, along with the entire front desk staff, have always been incredibly welcoming and supportive. They truly listen, validate my concerns, and handle everything with professionalism and care.

I've had low expectations of the medical system due to past negative experiences elsewhere, but I’m genuinely grateful for how this clinic operates. Their approach has made a big difference for me.

One last thing, thank you for helping me get rid of my acne, I had it for so many years.

Mélania S.

Reception team is friendly, efficient, and prompt. They are super keen to help and are supportive. They've helped me with appointments and management of them quite a bit, and I am so thankful for that. The doctors here care about your health and I find most do their best to support you. They're wonderful listeners and empathetic, which is what you need in something as vulnerable as healthcare. Very grateful for the team at Aquarius.

Khalda Y.

I recently found this clinic. No problem with the reception staff. Surprisingly, good doctors they actually do something they don't send you away. They gave requisitions and sent me for tests simply they care. There are also kind doctors and in Vancouver. I have been around and saw how rude, incompetent, and dismissive doctors are in Vancouver. Thank you, Aquarius . I wish you all the best.

Nia C.

Dr. Ross is very kind and hears your concerns. She is patient and takes her time with you during appointments. Finding a doctor like her is very rare these days. It is because of her care and attention that I was able to get a diagnosis for something serious that another doctor didn't care to look into further.

The reception team is also amazing to deal with. They are prompt in their responses and deserve a higher rating on Google, which is the reason for my review.

I have been going to Aquarius Medical for over 8 years now and am super thankful for them.

Star L.

I have been going to this clinic even I live in Burnaby, I was taking care of by Dr. Melissa Martin and I can't say anything bad about this doctor, she is knowledgeable and attentive to her patients, our whole family goes to her for health care, but now that she moved to another stage of her career we are move in the care of Dr. Alex Chan who is a wonderful doctor as well. The clinic and it's doctors are excellent, the staff wise needs a lot of work towards good communication manners with patients booking appointments and documentation task, this needs addressing, other than that Aquarius is a good medical clinic.

E C.

I had a terrible experience with this clinic. The receptionist who answered my call was extremely careless and had a bad attitude. She didn't show any concern about my condition and refused to book an appointment without even bothering to ask what was wrong. Even if it was an emergency, she simply dismissed me without any effort to help. A medical clinic should be a place where people feel cared for, but this was the complete opposite. Very disappointed and would not recommend this place to anyone in need of urgent medical attention.

Ron

Came from Washington State for a doctor visit. Very professional care. I met Dr Mammon and he was kind and amazing
The receptionists and Lida were super helpful too! Glad I came here