Centre Dentaire AMICAL - Kirkland, Québec

Meika D.

Le Dr Anthony est un professionnel compétent soucieux du bien-être de ses patients. Il sait nous rassurer en décrivant avec précision les procédures recommandées. Mon expérience avec lui a toujours été positive.

Soletecuenta

We -my husband, my daughter and myself- have been visiting this center for about five years now, and we are really happy with the service received. First of all, the staff on the main entrance is polite and nice, they will guide you through the process in order to receive the services, pay and take the next appointment if needed. You’ll receive a call from the staff before your appointment, and when you are there, they will give you all the information related to your file. Second, once you receive services from the hygienists, they take the time to ask you about your concerns, doubts, etc. You’ll receive professional treatment and information along the appointment and additional services if needed. At the end, the dentist, Mr. Vassiliadis, come to see you and verify everything is in order. He provides key information and tips for your teeth care. Then, you’ll see at the front desk everything related to your visit, the invoice and receipt and next appointment. From start to end, the experience it’s really great. This place is quite, clean and have everything you need to feel comfortable, tv, bathroom, bilingual services, and  even some toys for children. I highly recommend it to all of you.

Maggie’s

Very disorganized. I’ve had 2 bad experiences so far. First, They called me to book my appointment since I was due according to insurance. I get 300$ worth of work done only for my insurance to be declined because it only covers once a year, not every 6 month like they thought. They then made me pay out of pocket for their mistake and it was obvious they knew they screwed up because they gave me a « big » discount and charged me 180 instead of the 290.

Forward to 6 months later, i get another call to once again book my cleaning since im due. I do my due diligence and check with my insurance to make sure I’m covered this time. I book it for 9am… a few days before my appointment they call me to confirm my appointment, leaving a voicemail saying they have me booked for 8. Unable to answer because of work, they send me an email saying the same (booked for 8) And I call to confirm the time because i have it down at 9 and im pretty confident about it, but theyre closed on thursday. So i come in on friday at 8, not wanting to miss my appointment only to be told they have no hygienist And that they have a patient coming in at 9:15, resulting in them not having time to fit me in EVEN THOUGH they’ve admitted at this point that I was indeed scheduled for 9, not for 8. They then tell me casually to come back tmw like theres absolutely no issue with wasting my time and inconveniencing me. Dentist should have done the cleaning and exam himself at this point, instead of acting like it was no big deal. He didn’t even deal with the situation himself, went to hide in the back and left me to deal with the receptionist who could only repeat "we can’t take you today ". No accountability, no apology.

I had my file transfered over to pur dental center, who was able to give me a last minute appointment same day and seamless customer experience, which I highly recommend.

Either get a better appointment system, respect peoples appointments or let customers call you to book their own appointments, it shows this clinic isnt for the people, just for the money.

Nick T.

I have been seeing Dr. Vassiliadis for 10 or so years and have always had a great experience. Very nice team, professional and kind with a fun sense of humour. Over the years they have accommodated busy schedules and emergency visits, I can't recommend them enough. Also, if you're a student they have an excellent student discount!

jennifer T.

I’ve been going to AMICAL Dental Centre for 22 years now . The service , the staff , the professionalism and the environment are comparable to none . You are put at ease the minute you walk through the door and are placed in the best hands possible. I would never recommend anyone to go anywhere else . 5 star hands down without a doubt .

Ali M.

I had an appointment at 8:30 a.m. on Friday Aug 7th and they called me at 7 in the morning to cancel my appointment, I was supposed to receive an email about their procedures 48 hours before my appointment and never received that ,
Seems very disorganized , prefer to go to other place
Please don't give appointments to people if your not able to manage it

Gavyn

Very clean and professional office, all my questions were answered and I left completely happy with the finished results.

Highly recommend.

Jessica M.

I called for information. The person who had answered the phone was the most disrespectful I have ever seen. You are the face of the clinic show some respect please. In place of saying you don't have time because you have people waiting.