Courtenay Appliances - Courtenay, British Columbia

Elizabeth M.

I recently had a $750 problem with a fairly new Maytag dryer. Chantelle reached out to Whirlpool, which manufactures Maytag, and arranged for me to be offered an extended service plan that covered the full cost of the repair, Plus, gives me a full parts and labour warranty for the upcoming year,the cost was cut to $379. I really appreciate what she did on my behalf. My purchasing experience almost 4 years ago was very positive, and this is really the icing on the cake. Thanks!

Justine D.

I recently purchased a new Fisher and Packyl dishwasher to replace the one in my full time live in fifth wheel. The old one worked so well that I decided to buy the same one again instead of fixing a 17 year old dishwasher. This was the only place in the Courtenay area that sold that specific brand and model dish drawer which is about three times the price of a basic dishwasher but well worth the cost. The customer service was excellent and extremely helpful and friendly. I highly recommend going to Courtenay appliance for all your appliance purchases.

Gregory D.

I purchased a stove fridge dishwasher, washer and drier from this retailer all top of the line and in 7 years they have all broken down except the dryer. Courtenay was in touch with me and said they would pass along my concerns to the appliance companies. Obviously Courtenay did not build these appliances but they should know that their customers have had quality concerns with the products sold by them. I think we all feel that appliance manufacturers are not producing the level of quality we have a right to expect. No one wants to send another appliance to the land fill because it wasn't worth repairing.

Carin T.

Lots of high-end kitchen appliances, such as Wolfe, Smeg, AGA, Jennair, and others. The staff are very helpful and friendly. I have dealt with Harsha several times and purchased an AGA induction range, which comes in several colours and is custom-made in England. It takes approximately 3 months to get it in. I'm eagerly waiting for mine.

Dom O.

Staff mixed up my repair with someone else’s and this caused extensive delays. Not really that big a deal and the staff seemed ok and reasonable. All was well until I got a call from the manager for some unknown reason. Still not sure what the purpose of the call was other than to somehow try to convince me that the delays weren’t their fault, the had done nothing wrong and it was the repair contractor’s fault. Politely asked why calling. He ended up getting weirdly cross with me. Bit of a surreal experience. I hope all is well with them but I’ll likely not be going back. Suggest you don’t respond to this review with sarcasm like you did one of the others although it wouldn’t surprise me after my recent experience.

Janet R.

Avoid at all costs! We have had a terrible experience with this company. We purchased all our new appliances for a major reno, but when we went to install we realized that we had the wrong trim packages for our panel fridge/freezer. Rather than being helpful, they gave us a 1-800 number and told us to have patience. No help, no support (even though this is their company and fault), nothing! It has been over a month and we still do not have doors on our appliances and not sure when we will as no one seems to know where we can get the parts. If I could, I would tear out the appliances and shop elsewhere. But, since that time has passed, I urge you to find another appliance shop. Try Parkers! They provide great service!

Rob L.

What a horrible experience.

Went in a while ago to buy a whole appliance package for our new house. Had previously done business here and it was a good sales experience albeit not great products but back then I was on a budget. My wife and I live in a rural environment and dress down nowadays. We told the salesperson that this was a sole source project but she treated us like dirt. We asked for a couple of sets of appliance options from good to better to best and were told it was too much work to prepare more than one quote. We never even got that from her. So we are shopping elsewhere, spending more money with someone else and will tell everyone we know to stay away.

Tracy M.

Five star service from the folks at Courtenay Appliances. We have bought a great refrigerator and now an amazing dishwasher from them and couldn't be happier. One of the real advantages of shopping here is that they carry a much wider variety of appliances than anyone else, and have introduced us to 2 top-quality brand names that we had not heard of before. Full marks for this fantastic store.